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Box Office and Volunteer Assistant
2 weeks ago
This position is funded through Ontario’s Job Creation Partnerships (see more details below). IFFO brings the best of the film festival circuit to Ottawa. The Festival includes 30+ film screenings, filmmaker talks, and industry events Screen Summit and Save As. The IFFO Box Office & Volunteer Coordinator will work with the Festivals Manager to plan and execute all aspects of the Festival related to box office sales and volunteers.
**Responsibilities**:
- Respond to questions from the public about the Festival, including pass and ticket sales.
- Handle all aspects of pass sales, including communication with customers, staff, sponsors, and guests; update the contact database; print and assemble physical passes.
- Assist with bookkeeping, recording transactions in Quickbooks, and creating daily reports.
- Handle all aspects of ticket sales, including creating and maintaining events, discount codes, and other data in the Festival’s ticketing platform; communication with the public and customers; learning the Eventive box office system and training box office cashiers on it; supervising box office cashiers during the Festiva.l
- Assist with volunteer management, recruitment, communication, and shift organizing; training and supervising.
- Assist with general office administration.
**Skills and Qualifications**:
- Excellent communication with colleagues and customers (verbal and written)
- Good organizational skills and initiative
- Attention to detail and accuracy
- French language fluency (verbal and written) is an asset
- Experience working with cash, sales, and customer service
- Experience training and supervising volunteers or staff is an asset
- Ability to consistently meet deadlines
- Strong computer skills: the ability to quickly learn new programs/platforms and to take the initiative to troubleshoot
**Learning Opportunities and Additional Benefits**
- Work behind the scenes of a dynamic, local film festival
- Learn and/or level up your proficiency in platforms like Airtable, Eventive, Canva, Eventival, and more
- Dedicated in-house seminars to learn about all aspects of event management
- Meet people within the local, Canadian, and international film industry
**Additional Qualifications Required**:
- An unemployed job seeker or those employed less than 20 hours per week,
- A permanent resident living in Ontario who is legally authorized to work in Canada, and one that meets at least 1 of the following criteria:
- Has an established Employment Insurance (EI) benefit period.
- Previously established an EI benefit period that has ended within the previous 60 months.
- Paid employee EI premiums (e.g. Box 18 on the T4) in at least 3 of the last 10 years while earnings have been at least $2000 in each of those years.
- Received the Employment Insurance Emergency Response benefit (CERB) within the previous 60 months.
NOTE: Persons currently enrolled in full-time academic studies are not eligible for consideration. Those who qualify to establish an Employment Insurance (EI) claim must do so prior to being considered for JCP participation.
**Remuneration**:
$688 (gross) per week paid biweekly by the Province of Ontario (average hourly rate: $21.50 based on 4 days/32 hours).
**Job Type**: Fixed term contract
Contract length: 26 weeks
Pay: $21.50 per hour
Expected hours: 32 per week
Work Location: In person
Expected start date: 2024-12-16
