Night Auditor/front Desk Agent

SCOPE AND GENERAL PURPOSE: Greet and register guests, provide prompt and courteous service, and closeout guest accounts upon completion of stay to meet company and brand high standards of quality.

MAIN DUTIES:
1. Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.

2. Check-in/check out guests in a friendly and professional manner ensuring the accuracy of all information/billing

3. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.

4. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons as required.

5. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

6. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

7. Perform all Guest Services and cashiering duties achieving accuracy and logical work sequence

8. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing discounts.

9. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

10. Promptly answer the phone in a friendly, caring, and courteous manner ensuring messages are recorded and promptly passed on.

12. Be competent in the use of the computer and follow procedures.

13. Consult with Housekeeping and Maintenance regarding the availability of rooms to contribute to the smooth running of the property and the satisfaction of our guests.

14. Send faxes, make photocopies, etc. as required by the guest ensuring correct charging for all business services.

15. Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department and follow up as required to contribute to the development of customer loyalty.

16. Conduct security checks of the lobby (or consult with security as appropriate) to ensure property and employee safety following procedures laid down by property policy.

17. Ensure full completion of all duties relating to the shift and a concise handover to assist in the smooth running of the property, effective teamwork, and guest satisfaction.

18. Comply with attendance rules and be available to work on a regular basis.

19. Perform any other job-related duties as assigned.

**Salary**: From $12.50 per hour

**Benefits**:

- Extended health care
- RRSP match

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Prince Albert, SK S6V 5G2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)