Account Manager, Commercial Plumbing

Overview:
**Commercial Plumbing Account Manager**

**Reports To**:General Manager

**Status**: Full-time, Regular

**Category**: Sales

**Location Name**: Enercare - Hammond

**Location Address**: Kitchener, ON

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

**Position Summary**:
The Commercial Plumbing Account Manager (CPAM) will sell products and services by interacting with commercial plumbing business customers and developing new relationships. The CPAM will work to develop long-term relationships with customers via commercial agreements and put the Company in a position to help the customer with their commercial plumbing needs.

**Responsibilities**:

- Utilizes effective sales techniques, including networking and “cold calling” to develop new accounts.
- Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers.
- Ensures that the customer receives consistent service delivery in all locations.
- Utilizes the assessment tool and other relevant systems and information to prepare the proposal for the commercial customer. Explains technical information to the customer in an easy-to-understand manner.
- Prepares and presents contracts for new customers and updates contracts for existing customers.
- Enters new customer data and other sales data for customers into contact database.
- Prepares weekly reports of contracts sold, details of business transactions, and customers contacted.
- Confers with owners of existing buildings and inspects premises to determine installation or service requirements.
- Presents bid to customer and explains credit terms and cost factors, emphasizing quality, performance and service.
- Coordinates transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing needs at project completion.
- Contacts owners periodically to advise of progress of work and resolve any service problems.
- Contacts property owners and construction agents of prospective customers to obtain information on building specifications.
- Lead generation for prospective customers for use as sales leads based upon information from newspapers, business directories, industry ads, trade shows, Internet web sites, and other sources.
- Develops and maintains relationships with purchasing contacts.

Qualifications:

- Bachelor’s degree or equivalent experience required.
- Proven sales experience with emphasis on business-to business selling, cold-calling, and generating sales from networking and lead generation.
- Knowledge of commercial plumbing sales concepts, practices, and procedures.
- Excellent verbal and written communication skills and strong relationship-management ability.
- Ability to build long-term relationships with customers.
- Ability to work cooperatively with technical, administrative, and support staff.
- Ability to work with Microsoft Office, contact management software, and databases.
- Good organizational skills and ability to manage multiple priorities simultaneously.
- Self-starter with a desire to learn and to grow the business.
- The ability to work occasional overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.

**What Do We Offer You as an Employee?**

The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a **full-time, permanent** member of the team:

- Competitive pay, including incentive opportunities for many positions.
- 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
- RRSP Plan with company matching component.
- Long-Term disability insurance that can protect you and your family if you are unable to work.
- Discounts and perks at many retail stores and online through the WorkPerks program.
- Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
- Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
- A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
- Training and development courses available through our online Learning Management System.
- Extensive career development opportunities.