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Client Relations Coordinator

2 weeks ago

London, Canada Jones Healthcare Group Full time

**About Jones Healthcare Group**

Jones Healthcare Group is a world-class provider of advanced packaging and medication dispensing solutions. With roots firmly established in healthcare, Jones has been a long-time, trusted partner for some of the most recognized global pharmaceutical brands and the largest pharmacy groups, independent pharmacies, hospitals and long-term care facilities across the world.

Imagine working at Jones, where we embrace our commitment to the environment, team members, communities, and consumers - and we’re inspired to package the future of healthcare.

**What our colleagues are saying**:
“I love the people, the positive organizational culture, my team and the genuine spirit of cooperation and shared goals. I’m very optimistic about my professional growth and development and the value that I hope to bring to the company.”

**Benefits we offer**:

- A safe, respectful, and inclusive environment
- Competitive compensation and equitable people practices
- Comprehensive benefits and an RRSP program where we match up to 5% of your earnings
- Opportunities to grow and develop, alongside a supportive team
- Employee and family assistance program
- Referral bonuses
- Education reimbursement program
- Colleague appreciation events
- and more

**Summary of position**:
**If you love** providing services and solutions that exceed customer expectations, then this position is a perfect fit for you.

**If you get excited** about building strong relationships with clients and facilitating internal efforts, then this position would be of interest to you.

**If you are a natural** multi-tasker with strong organizational skills, and the ability to adapt to changes in a fast-paced environment, then you’ll want to consider this opportunity.

The Client Relations Coordinator is responsible for providing an exceptional customer experience through superior account coordination and project management. This position acts as the main point of contact for account business requirements and functions as the communication link between customers and internal teams. This position provides sales support with business retention and new business generation. The incumbent must work closely with all departments at all stages of planning and production to guarantee a high-quality product is manufactured to client specifications.

**Here are some of the different activities you’ll be asked to do**:

- Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue from business award to after order care.
- Manage client expectations and inquiries with a proactive and responsive approach while representing client’s interest to the internal teams.
- Ensure production order accuracy and flow through ordering processing and information management within SAP and Quality Systems while striving to achieve excellence in processing cycle times and meeting departmental service levels.
- Maintain communication with client regarding order confirmations and progress of each job.
- Manage postproduction needs with regards to entering returns, reworks or credits.
- Recognize opportunities for growth within existing accounts.
- Understand and promote the company’s capabilities and services, and effectively communicate all offerings to clients.

**If you’ve got**:

- Values that mirror ours, from the Inside Out**:I**nspire, **N**imble, **S**upportive, **I**nclusive, **D**riven, **E**mpathetic
- Minimum 3 years’ of customer service
- Intermediate to advanced computer skills (Excel, Word, etc.)
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Ability to adapt in a changing environment
- Strong organizational and prioritizing skills
- Diploma or degree in Business Administration is an asset
- Experience in a manufacturing environment is an asset
- Printing or packaging experience is an asset
- Project management experience is an asset
- Previous experience with SAP is an asset

**We’d like to hear from you**

Please submit a resume and let us know why you are interested.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.

For all feedback on equity and accommodation needs, please also contact the Human Resources department.