Manager, Life Stabilization

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**Title**:Manager, Life Stabilization & Client Coordination**:

- Job Close Date: Sep 26, 2024**File Number**:

- 1622

**Employee Group**:

- Mgmt Non Union

**Service Area**:

- Social and Health Development

**Division**:

- Life Stabilization

**Job Type**:

- Full-Time Permanent

**# of Openings**:
1

**Summary of Duties**:
Reporting to the Director, Life Stabilization (Ontario Works Administrator), the Manager, Life Stabilization and Client Coordination oversees operational managers in the delivery and administration of the Ontario Works program and associated de-centralized location. This position provides strategic guidance to the Director, builds relationships with internal and external partners to provide an integrated and coordinated approach for those in receipt of social assistance.

**Work Performed**:

- Provide leadership in the development and implementation of strategic plans related to employment pathways as they align with the implementation of strategic initiatives for the Life Stabilization Division to meet Council’s Strategic Plan, Provincial goals and community needs.
- Provide leadership in the execution and delivery of services and programs in the following areas of accountability:

- Oversee Life Stabilization office(s) as assigned.
- Maintain an efficient service-delivery system under appropriate legislation, regulations and municipal policies.
- Develop, plan and maintain programs to meet the changing needs of clients and Ministry expectations while providing monitoring and analysis reports to the Ontario Works Administrator.
- Develop and pilot supportive approaches to build stronger pathways to success and improved confidence, skills and abilities for people with significant barriers to employment.
- Develop and oversee customer service standards and client navigation pathways.
- Provide strategic direction on creating programs to support clients in achieving meaningful employment by using appropriate data collection and analytics.
- Create new programs, partnerships and innovative approaches around pathways to employment, training and support to improve service delivery and business responsibilities of the team.
- Coordinate with London Regional Employment Services to pilot and strengthen successful pathways for social assistance clients entering Employment Ontario.
- Collaborate across Social and Health Development and Neighbourhood and Community-Wide Services to establish effective and improved client pathways and outcomes.
- Maintain accurate and organized records. Ensure all program deliverables and projects remain up-to-date and on-time.
- Work collaboratively with other Managers to shape a healthy and productive workforce aimed at improving the social and financial outcomes of social assistance recipients.
- Maintain awareness and understanding of pertinent legislation.

**.**:

- Responsible for managing employees including hiring, coaching, administration, and performance of reporting employees. Respond to sensitive and confidential human resource issues as required.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs and actively promote a culture of safety with direct reports.
- Provide advice and prepare reports, including recommendations, on Social Assistance related matters, to the Director, Life Stabilization (OW Administrator) and to Standing Committees of City Council.
- Identify and recommend methods to implement and enhance approved policies and procedures in relation to Life Stabilization and Ontario Works; ensure internal controls are implemented, monitored and reported on specific to the Division.
- Liaise with unions on issues that affect bargaining unit employees and represent the unit at mediation and arbitration proceedings as required.
- Demonstrate positive leadership qualities while providing direction and support to employees. Foster a culture that promotes employee engagement and leadership, continuous improvement and development opportunities among employees.
- Adhere to the Procurement of Goods and Services Policy; includes the responsibility of delegation of p