Systems Superintendent

**Who we are.** Mercer Peace River Pulp is an integral part of the Canadian forest products industry, providing the northwest Alberta region with approximately 300 jobs while sustainably managing the forests. A career at Mercer Peace River offers an opportunity for growth, meaningful work, and a collaborative learning environment. Throughout your career, you will be supported by a team of skilled professionals and provided a self‐motivating environment to make your goals achievable. **At Mercer: One Team ‐ One Goal.**

**What we believe**. We believe that a culture of diversity and inclusion is critical in making the best decisions for our people and achieving sustainable business success. Together, we encourage, support, and celebrate the diverse voices of our team members. We strive to provide an inclusive culture by fostering an environment of mutual respect and fairness and providing opportunities to contribute and grow.

**The role**. Reporting to the Controller and Mercer’s Director’s of Information Technology, this position is responsible for managing the Information Systems team which consists of a diverse group of information technology professionals as part of a global IT organization.. The Information Systems Superintendent services the Mill with all information system issues and concerns. Mercer has developed a global matrix IT organization with diverse and distributed centers of excellence across its global operations. This position is an integral part of that organization, acting as a crucial link between the Mercer Peace River operation and the global IT and wider business groups. This role is part of the #MercerConnected team.

**Responsibilities**:

- Plan, organize, direct, control and evaluate daily information systems operations.
- Support Mercer’s cloud first IT/IS program.
- Develop and implement creative, effective solutions for the assurance of the availability of the information system.
- Implement and execute enterprise policy, process, standards, and guidelines relevant to information technology and information security.
- Conduct product research, specification, implementation, and maintenance.
- Work with Mercer’s global IT organization in continuous improvement activities.
- Manage information systems and services deployments, configuration, security, and monitoring.
- Meet with business stakeholders to identify requirements and work with the global IT team to meet specifications, costs and timelines.
- Work with Mill team members to understand and analyze their project business requirements and processes.
- Develop reports for various departments.
- Establish and implement policies and procedures for information systems.
- Manage the budget and costs of the Information Systems department.
- Perform and establish performance management evaluations for Information Systems team members.
- Additional duties, as required.

**Qualifications and Experience**
- Post-Secondary education in a Computer Systems Technology area of study or equivalent experience.
- Project management experience, supported with formal project management qualifications would be beneficial.
- Experience in supporting enterprise resource planning systems. SAP S4/HANA experience would be considered an asset.
- Experience working with HP, Aruba, Cisco, Palo Alto networking, deploying Microsoft Windows operating systems, Microsoft Office productivity suite, G-Suite, Oracle and Microsoft SQL Database servers, and VMWare and Citrix private cloud services.
- Experience in managing cloud-based productivity platforms, with specific experience in Google Workspace and Microsoft 365, as well as migrating and deploying workloads to public cloud platforms. Google Cloud Platform-specific experience would be considered an asset.
- A minimum of 3-5 years of relevant experience is required.
- Strong verbal and written communication skills.
- Ability to multi-task in a fast-paced environment with diverse stakeholders, accountabilities, and responsibilities and to juggle flexible timelines.
- Proven ability to collaborate within a globally dispersed team.
- Direct supervisory experience is required.

**Featured Benefits of Working with Us**
- We offer our full‐time team members a **comprehensive benefit plan and** a **Defined Benefit Pension Plan** with company-**matched RRSP** and Flexible Pension Plan options. We also offer an employee assistance program, life insurance, and short - and long‐term disability.
- We like to provide you with ample time to enjoy your life. This role works four **10‐hour days a week** (i.e. Monday ‐ Thursday) from 7:00 a.m. ‐ 5:00 p.m. This means you will enjoy a **3‐day weekend** every week.
- Compensation is based on experience, qualifications and competency with a starting base annual salary range of** $138k-154k.** You will also start with** three weeks** (120 hours) of annual vacation, prorated based on your start date.