Medical Documents Coordinator

**About us**:
At Integra, an MDpanel company, we guide and connect medical, health, insurance, human resources, labour relations, social service, education, and legal professionals to achieve positive, evidence-informed outcomes to move people forward.

There are 4 key values that drive our success as an organization:

- **Integrity** is at the core of everything we do. We value honesty and prioritize building trust with both our team members and stakeholders.
- **Transparency** is our foundation. We prioritize safety and clarity in navigating to the right path. We hold ourselves accountable to our clients and each other.
- **Credibility** is key at Integra. We welcome growth and challenge ourselves to improve daily. We foster and build expertise no matter the role we are in.
- **Community** is vital to us. We share laughter and champion equality, actively working towards equity in the spaces we operate and within our team.

**This opportunity**:
As our Documents Coordinator, you will play a key role in supporting Integra’s front-end operations by managing medical documents, coordinating clinic-based activities, and maintaining the clinic and office environment. This role is responsible for the accurate handling and organization of medical records, coordination between medical professionals, examinees, and in-clinic operations, and ensuring clinic spaces, equipment, and supplies are well maintained and ready for daily use.

You will support intake, documentation, and clinic workflows by completing consent and intake processes, preparing materials for medical professionals, coordinating schedules and communication, and responding to inquiries. This position requires strong organizational skills, high attention to detail, effective communication, and the ability to adapt to changing priorities in a fast-paced healthcare environment.

**Mission**:
Tocoordinate documents, maintain the documents management system andprovide administrative support for all front end (intake, medical documents, and clinic) operations activities leading to growth and success of Integra.

**Document Coordination**

**Responsibilities**
- Coordinate incoming and outgoing mail, faxes, and other correspondence
- Receive, scan, and upload medical records to the system.
- Flag potential date and other conflicts to the intake and/or reports team for handling
- Review letter of instruction for names, dates, and other pertinent information
- Identify and correct misinformation in the system by reviewing the letter of instruction
- Remove duplication in records and ensure an up-to-date chart is on file
- Respond to telephone, in person or electronic enquiries regarding records
- Maintain the documents management system
- Ensure the safety, security, and confidentiality of patient information
- Keep all medical records confidential and protected

**Reception, Chaperoning & Administrative Assistance**
- Notify staff and assessors of late or no-show examinees
- Organize and maintain examining rooms throughout the day
- Complete chaperoning duties as assigned or required (female)
- Scan and upload records, consents, and forms
- Prepare charts and materials for medical professionals
- Answer and direct phone call inquiries as required
- Conduct office opening/closing procedures and room allocation
- Order and maintain office and kitchen supplies
- Provide administrative support to other departments as necessary

**Other Duties as Assigned**

**Physical Requirements**:
The physical demands described here are representative of those that an associate must meet to perform the essential functions of this job successfully. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may require prolonged sitting, extensive computer use and frequent typing. Additionally, it may also require the ability to occasionally lift office products and supplies, up to 40 pounds.
- **Not sure if you should apply?**_

**Benefits**:

- Extended health care
- Paid time off

**Job Types**: Full-time, Permanent

Pay: $43,000.00-$46,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Application question(s):

- Our office operates between 6:30 am and 6:30 pm, Monday through Friday, with occasional Saturday openings (up to once per month). For this role we are looking for someone whose typical assigned schedule would be 10 am to 6 pm. Does this schedule work for you?
- Briefly tell us why you want to work for Integra.
- We listed a salary range of $43,000 to $46,000 per year in the job advertisement. What are your wage expectations?
- Our office is in downtown Vancouver, at 755 Burrard Street. Approximately how long would your commute be (in minutes), and what would be your method of travel?

Work Location: In person