User Support Technician

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
- ** Asset languages**:

- Hindi
- Panjabi; Punjabi
- ** Work setting**:

- Computer hardware or software retailer/wholesaler
- Willing to relocate
- Help desk
- Private company, corporation or industry
- Office building
- Private sector
- Transportation - road/rail/marine
- ** Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Record cargo information, hours of service, distance travelled and fuel consumption
- ** Supervision**:

- 1 to 2 people
- ** Computer and technology knowledge**:

- Android
- Jira
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- MS Office
- MS Windows
- Shopify
- ** Area of work experience**:

- Quality assurance or control
- Purchasing, procurement and contracts
- Fleet management
- ** Area of specialization**:

- Mobile equipment
- Shipping and receiving
- ** Transportation/travel information**:

- Own transportation
- Public transportation is available
- ** Work conditions and physical capabilities**:

- Work under pressure
- Repetitive tasks
- Attention to detail
- ** Own tools/equipment**:

- Computer
- Internet access
- Cellular phone
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- ** Screening questions**:

- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Workplace information**:

- Hybrid
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- ** Long term benefits**:

- Maternity and parental benefits
- ** Other benefits**:

- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Parking available
- Travel insurance
- Variable or compressed work week
- ** Support for persons with disabilities**:

- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- **Support for newcomers and refugees**:

- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Does not require Canadian work experience
- ** Support for youths**:

- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
- ** Support for Veterans**:

- Offers mentorship, coaching and/or networking opportunities for Veterans
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
- **Support for Indigenous people**:

- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- **Support for mature workers**:

- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
- **Supports for visible minorities**:

- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)