Intermediate Support Technician

3 days ago

Burnaby, Canada Cypress Solutions Inc Full time

**The Opportunity**

Cypress Solutions is seeking an experienced and motivated Intermediate Support

Technician to our growing support team at our head office in Burnaby, BC.

Under the direction of the Support Team Lead, this role provides technical leadership,

and support. This position works closely with Engineering and Development.

**What You Will Do**
- Performs complex problem solving and assistance on Cypress Solutions
- Possesses advanced skill in troubleshooting.
- Provides timely response on all customer reported issues according to the

severity of the issue.
- Provides in-depth individual and/or group instruction and training to

Support staff, on new or updated technologies.
- Creates detailed documentation outlining how systems were configured.
- Creates user guides/knowledge base articles.
- Mentorship for more junior members of the team.
- Performs other job-related duties as assigned.

Are you detail-oriented, a great problem-solver, and a people person? We like the

sound of that

**Why Cypress Solutions**

We pride ourselves on making a difference in the lives of thousands of civilians every

year. Our wireless solutions are implemented in municipalities and government

organizations across North America helping make streets safer and improving

public services.

The tech industry is continuously growing and evolving every year. We enjoy a fast paced environment surrounded by innovation and new technologies, investing in

new research and development year over year to create the best possible solutions

for our customers.

Our team consists of several highly skilled professionals with years of industry

experience. We strive to find the perfect work-life balance while building important

connections with those around us.

**Required Professional Skills**
- Superior verbal and written communication skills.
- Ambition and passion for learning and teaching.
- Passion for technology and problem solving.
- Conscientious, accountable, detail-oriented, thorough, organized and

consistent.

**Minimum Job Requirements**
- Diploma or degree in a related technical field.
- At least 2 years of experience in a senior Technical Support role.
- 1-2 years of directly related experience in Technical Support.
- Ability to handle a steep learning curve.

**Knowledge, Skills and Abilities Required**
- Familiarity with cellular telematic solutions, AVL tracking, GPS tracking
- Knowledge of cellular wireless networks and how they work at a high level.
- Basic understanding of networking, router configuration, firewalls, TCP/IP

communications
- Familiarity with m2m (machine to machine communications, PAD, MODBUS,

serial communication)
- Linux OS, bash scripting
- Python
- JavaScript
- SQL

**Perks**
- Full dental and extended health benefits including life insurance.
- Professional development opportunities and ongoing training.
- Collaborative and inclusive work environment.
- Opportunity to work with cutting-edge technologies in wireless

communications.

Are you interested in learning about new technologies and eager to develop new

skills? If so, then we invite you to come make a difference with us

At this time, we are only considering applicants currently located in British

Columbia, Canada.

To learn more about Cypress Solutions and its values, please visit

Pay: $50,000.00-$60,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 2025-05-31

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