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IT Support Technician

3 weeks ago

Calgary, Canada Bell Textron Inc. Full time

**IT Support technician (Calgary)**

**Description**

Bell Textron Canada ltee is looking for new talented individuals, to join their team, that are excited to support our Canadian troops through excellence in service support and thrilling our customer with innovative approaches to their vertical lift experiences. The CH146 is Canada’s largest helicopter fleet, their most deployed asset and it is used in multiple roles across the country. Our team is integrated within the military Weapons System Management office and within Search and rescue, Tactical, Combat Support and Special Forces Operations. The CH146 is currently going through a significant modernization project which will bring the helicopter platform to the 21st century\ Come help Bell build an innovative and futuristic tomorrow.

Bell is excited about this opportunity and looking for dynamic and talented individual’s that are ready to meet the challenge\

Bell Textron Canada Ltd. invites talented individuals to join our team as an IT Support Technician. This entry to intermediate level position is designed for those with a passion for technology and a commitment to supporting Canadian troops. The role, based in Calgary, Alberta, is integral to our IT operations, particularly in supporting the CH146 helicopter fleet's service and modernization initiatives.

**A)** **RESPONSIBILITIES**

The IT Support Specialist will play a pivotal role in providing local IT hardware support, network infrastructure maintenance, and acting as a liaison between the Information Technology department and the Canadian Government Programs (CGP) team.
- Coordination of IT requirements for CH146 helicopter in-service support and modernization projects.
- Local IT hardware support, including installation, configuration, and maintenance of workstations, peripherals, and mobile devices.
- Support movement of hardware between Calgary or other location with Bell IT commercial located in Mirabel.
- Coordination of CalgaryNetwork hardware support involving the setup and maintenance of routers, switches and wireless network devices.
- Troubleshoot hardware, software, and network issues, ensuring mínimal downtime and optimal performance.
- Collaborate with IT administrators, digital business analysts, subcontractors, and CGP team to ensure seamless IT operations.
- Contribute to IT performance indicators and dashboards, monitoring network health and system performance.
- Support documentation related to IT hardware inventory, network configurations, and operational procedures.
- Participate in security reviews of IT systems and coordination of cybersecurity best practices.
- Assist in data transfers and system integrations, ensuring data integrity and compliance with security protocols.
- Document Calgary IT challenges and solutions, providing regular updates to the IT department and CGP team.
- Support internal and external IT audits and compliance checks.
- Act as a liaison between the IT department and CGP, facilitating communication and collaboration.

**Qualifications**

**REQUIRED QUALIFICATIONS**

**1. Academic Training and Experience**
- Diploma in IT, Computer Science or a related field.
- Have 1-3 years of relevant experience.
- New graduates with demonstrated skills in IT hardware and network support are welcome to apply.
- Familiarity with SharePoint, Power Bi, SQL, and network management tools.

**2. Specific Skills**
- Proficient in IT hardware and network infrastructure support.
- Functional in Python, VBA, or other scripting languages
- Strong troubleshooting skills in both hardware and network environments.
- Effective communication skills in English, with French being an asset.
- Ability to work collaboratively and independently in a dynamic environment.
- Commitment to continuous learning and staying abreast of industry trends.
- Organizational skills with the ability to manage multiple tasks and priorities.
- Adherence to high security and quality standards in IT practices.

**SECURITY CLEARANCE**

Incumbent must be a Canadian citizen or permanent resident and will maintain NATO Secret security clearance as issued by the Controlled Goods Directorate of Canada’s Public Services and Procurement Canada and BTCL security officers.

**Benefits of working at Bell Textron**
- Group insurance program and pension plan/savings
- Average of 13 holidays/floating days
- Possibility of banking overtime in compensated time up to 40 hours per year
- Flexible schedule policy
- Educational assistance program for employees
- Reimbursement program for fitness fees
- Employee and Family Assistance Program
- Don’t miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight._
- Bell Textron Canada Ltee adheres to the princip