Support Center Technician

7 days ago

Calgary, Canada DataDrill Communications Inc. Full time

DataDrill Communications Inc. is a dynamic company creating custom communication solutions for any geographic location, servicing primarily Oil & Gas and Mining clients in their respective sectors (Drilling, Completions, Production and Construction). We also service other industries that have challenges with communications in remote work areas. We take pride in our ability to get the job done safely with high customer satisfaction.

**_ DataDrill is currently seeking an entry-level Support Center Technician._**

1) Organizational Skills and Exceptional Attention to Detail

2) Eagerness to learn

3) Familiarity with Windows and Microsoft Office

4) Punctuality and Flexibility (predictable day shifts and occasional paid on call after hours are required)

5) Ability to re-prioritize and multi-task as needed

6) Great phone manners and patience with those less technical than you

**Job Description**:
A DataDrill Support Center Technician will be responsible for the following tasks:

- Building and Testing Laptop Packages and associated peripherals
- Documenting information accurately when taking new orders and booking service calls.
- Providing exceptional customer service to clients. This takes place over the phone, through remote connections, or occasionally in person at the office
- Work as a team with other departments, with impeccable attention to detail when passing info
- Able to work any day of the week, between 6am - 9pm weekdays & 7am - 7pm weekends. Shifts are on a rotating schedule.
- Share an after-hours On Call rotation (paid overtime) with other team members

We thank all applicants for their interest, but only those deemed suitable for the position will be contacted.

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