Receptionist

4 days ago

Woodbridge, Canada Bertucci MedSpa Full time

**If you are an experienced receptionist with outstanding customer service and communication skills, we would love to talk to you about a wonderful opportunity**

Bertucci MedSpa, under the direction of Dr. Vince Bertucci, a global leader in cosmetic dermatology, is looking for a **Receptionist**.

**Main responsibilities include**:

- Create a positive and welcoming experience for all patients
- Maintain a polished and professional appearance and demeanour to reflect the Clinic’s commitment to excellence
- Maintain a clean, organized, and professional reception area and common spaces
- Manage patient flow to maximize clinic efficiency and patient experience
- Open the office each morning, ensuring readiness for the day (e.g., turn on computers and music, check messages, fill liquid nitrogen container(s)
- Acquire and maintain an excellent understanding of all products, procedures, and services offered by Bertucci MedSpa
- Provide detailed information about clinic services, treatments, and products to patients
- Book patient appointments and manage schedule
- Send and receive patient’s electronic registration form, consents, questionnaires, and other applicable forms
- Welcome and check in patients upon arrival
- Check out patients, including billing and booking follow up appointments
- Enter bills and payments into appropriate software
- Prepare rooms between patients (e.g., cleaning, tidying, restocking, etc.)
- Handle mail and deliveries
- Complete and submit OHIP billing, including follow-ups on rejected bills
- Manage patient referrals
- Follow up with patients that do not show up for appointments
- Actively promote and sell clinic services, treatments, and products by educating patients on their benefits
- Provide general administrative support (e.g., maintenance issues, office events, print and organize office materials, etc.)
- Close office and complete end-of-day tasks
- Other tasks as assigned from time to time

**Position Requirements**
- Experience in a customer service-focused environment
- Experience in a medical office setting is an asset
- Experience or education in medical terminology is an asset
- Minimum high school diploma; post-secondary education is an asset

**Competencies**
- Excellent customer service skills
- Excellent organizational skills
- Excellent time management skills and ability to set priorities
- Ability to work under pressure
- Hands-on mentality and strong work ethic
- Extremely trustworthy and patient
- Team player
- Outstanding written and verbal communication skills, with impeccable attention to detail
- Advanced computer skills including EMR software, Microsoft Word, Excel, Outlook and PowerPoint

If you feel this position is right for you, we would love to hear from you.

**About Bertucci MedSpa**:
**Job Types**: Full-time, Fixed term contract
Contract length: 13 months

Pay: $20.00-$22.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Woodbridge, ON L4L 8E2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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