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IT Helpdesk Technician

2 weeks ago

Mississauga, Canada TST-CF Express Full time

TFI International Inc. is a North American leader in the transportation and logistics industry, operating across Canada and the United States through its subsidiaries. The TST-CF Express LTL I.T. department supports multiple TFI International operating divisions out of its Mississauga and Calgary locations and has an immediate opening for a Help Desk Technician in the Mississauga office.

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Upon request create, disable and reset passwords for user accounts.
- Install, modify, and repair computer hardware and software.
- Install computer peripherals for users.
- Troubleshoot and resolve technical and network issues in a timely manner.
- Escalate complex issues, priority issues or those outside your scope to Level 2 support.
- Follow up with customers to ensure issue resolution and satisfaction.
- Document all helpdesk interactions in our ticketing system.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology or a related field.
- 2+ years of experience in a helpdesk or customer service role.
- Strong customer service and communication skills.
- Excellent technical troubleshooting skills.
- Experience with Microsoft Office Suite and Windows operating systems.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Experience with Google Workspace and Office 365 administration a plus.
- IBM (iSeries) exposure a plus.
- Above average English communication skills a must.

This position comprises primarily of day and early afternoon shifts with some flexibility on hours. Periodic Saturday night shifts, along with rotational after hours on-call is also required. We offer a flexible work environment, competitive compensation and extended medical benefits. This is a dynamic environment with an opportunity for growth, and an excellent benefit package.

**Due to the nature of this role, an on-site presence is required on a rotational basis among other help desk staff.**

**We thank all applicants for their interest, however only those being considered for an interview will be contacted.**

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person