Quality Assurance

**Status**: Temporary, full-time; term ends December 31, 2027
**Number of Positions**: 1

**Who We Are**:
The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

**BCCNM’s commitment to Indigenous Specific Anti-Racism**:
BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

**What We Offer You**:
We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $108,078 to $113,482 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.’s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

**What You’ll be Doing**:
Under the direction of the Director, Quality Assurance (Director, QA), the Quality Assurance Program Lead (QAP Lead) provides day-to-day operational oversight of the BCCNM’s registrant Quality Assurance program. The QAP Lead provides work direction, guidance, mentorship and performance feedback to the QA program delivery team, manages complex operational scenarios as well as provides oversight of contract QA Assessors, ensuring day-to-day activities align with program goals, organizational priorities and support ongoing quality improvement.

The QAP Lead assesses, plans, develops, monitors and evaluates operational policies and procedures, and works with QA program and BCCNM staff to facilitate the implementation of QA program operational policies, procedures, business and system requirements.

**Key Responsibilities Include**:

- In collaboration with the Director, QA and QA Consultants, assesses, plans, develops, monitors and evaluates QA program operational policies, procedures, business and system requirements.
- In consultation with the Director, QA, provides training, work direction and oversight, delegates task and assists with problem resolution to QA program staff. Provides critical performance feedback to the Director.
- In consultation with the Director, QA, provides oversight of contract QA assessors for the peer practice review, including policies and procedures, facilitation of onboarding, off-boarding, contract management and performance feedback.
- Collaborates with QA program and other BCCNM staff to facilitate the implementation of QA program operational policies, procedures, business and system requirements.
- Works with QA program and BCCNM enabling teams to ensure organizational and program-level policies and accompanying business rules, and technology solutions are operationally feasible.
- In consultation with the Director, QA, leads initiatives related to QA program operations from start up through to completion. Ensures project parameters of scope, schedule, and quality are successfully delivered. Prepares appropriate reports, briefing notes and presentations.
- In consultation with the Director, QA, develops and participates in the training and orientation of QA staff and program contract assessors.
- In collaboration with the Director, QA, ensures integratio