Quality Assurance Manager

JOB OPPORTUNITY: Quality Assurance ManagerWorking within the mission, vision, values, and person-centred philosophy of the Agency, the Manager of Quality Assurance plays a pivotal role in ensuring our services meet or exceed sector standards, accreditation requirements, and regulatory obligations. This position leads the development, implementation, and monitoring of quality improvement systems, policies, and metrics, while also providing guidance and support to sensitive matters such as privacy breaches, critical incidents, and client record compliance.The Manager plays a lead role in the CARF accreditation process, which occurs once every three years, and maintains annual updates to CARF manuals. The Manager actively participates in organizational committees and supports a culture of continuous improvement across the Agency. It actively supports the Agency’s awareness and goals around diversity and inclusion.We Value You- BenefitsFlexible schedulingThree weeks’ vacation for full-time staffThree paid household leave days a yearTwo paid Wellness Days a yearPaid sick daysTwo and a half-paid Agency days for full-time staffFive paid days for education leave/yearOne paid Moving Day/yearSubsidized professional association annual dues (if applicable)A work culture that values transparency, teamwork, learning, fairness and integrityHealth And Wellness ResourcesGenerous health/dental benefits after 3 months.Three flex benefit options to meet your individualized needsOption of psychological/counselling services (up to $1500/year)Employee Assistance PlanLong Term Disability PlanInsurance, Travel insurancePension: Municipal Pension plan enrollment for eligible employeesWork Hours: 35 hours per week (Full-Time)Salary: MGS7, Step 1, $85,631.00 annual salaryLocation: 1638 East Broadway, Vancouver BC, with the possibility of working Hybrid (in office and home)What do you need to succeed?Education, Training, ExperienceBachelor’s degree in a relevant field (e.g., Social Sciences, Public Administration, Quality Management) required, Master’s degree is an assetMinimum 5 years’ experience in quality assurance, compliance, or risk management, preferably in a non-profit, social services, or healthcare settingKnowledge, Skills, AbilitiesDemonstrated knowledge of CARF accreditation processes and client record management standardsKnowledge of the non-profit social services sector, including a range of direct service models and methodsExceptional attention to detail and analytical skills, with the ability to translate data into actionable improvementsStrong interpersonal and communication skills, with the ability to engage and train staff at all levelsProven ability to manage sensitive and confidential information with discretionStrong project management skills and the ability to manage multiple priorities in a fast-paced environmentEssential ResponsibilitiesLead the development, implementation, and monitoring of quality assurance frameworks, tools, and processes to ensure service excellenceEnsure policy updates are communicated effectively to staff and integrated into operational practicesSupport the CFO in the implementation of the Agency’s risk management plan framework across programs and business units, ensuring all reporting mechanisms are in placeAssist in the implementation and roll-out of risk management checklists, business continuity plans, and a comprehensive risk registerServe as support to the HR Coordinator, Health, Safety, Wellness, on critical incident management, reporting, documentation, investigation, and follow-up as neededAdditional RequirementsSuccessful completion of a Criminal Record CheckWe are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion, and diversity.If you require a disability-related accommodation to participate in the recruitment process, please email your resume and cover letter to hrinbox@fsgv.ca.We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples. #J-18808-Ljbffr