Client Success Manager

2 weeks ago

Toronto, Canada illumin Full time

**What You Will Need**:

- Experience in Client Success, Strategy, Account Management or another client-facing role (or similar sales-related experience) in the programmatic advertising space
- Strong understanding of Programmatic Advertising (experience is required) Ability to thrive in a fast-paced collaborative environment while achieving or exceeding goals and providing an exceptional client experience
- Demonstrated ability to develop strong relationships - at all levels - within client organizations
- Strong time management, prioritization and attention to detail skills Resourceful in troubleshooting and solving problems
- Strong presentation skills and the ability to think on your feet in client interactions
- Strong data analysis skills to identify opportunities and positive trends for clients

**What You Will Do**:

- Act as the main point of contact and a trusted advisor for your portfolio of clients across a wide range of verticals
- Drive upsells and cross-sells of illumin features and channels to existing customers
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, as well as strategic solutions and optimizations to meet identified KPI's.
- Deliver an exceptional client experience with quality, consistency, and timeliness
- Build and maintain strong relationships with your clients by proactively sharing campaign optimizations and collaborating with them on designing unique campaign strategies
- Partner with Ad Operations, Reporting and Sales to ensure flawless execution of campaigns and to maximize campaign ROI of our customers
- Represent ‘the Voice of the Client’ by advocating for their needs with Product, Ad Operations and Reporting
- Develop and maintain technical and product knowledge of all illumin’s suite of products

**What You Will Get**:

- An inspiring and family-focused culture with offices around the world
- A competitive compensation package
- Comprehensive health and dental benefits including life and disability insurance
- An unlimited vacation policy
- Generous parental leave benefits with a top-up plan
- Time with our executive coach and Chief Empowerment Officer to assist in your growth and professional development
- Participation in our Employee Recognition Awards program
- An annual education and learning stipend
- Corporate rates and perks including fitness membership discounts
- Embrace and promote our company values: Ignite, Flow, Soar, Grow

**GREAT PLACE TO WORK®**

**DISCLAIMER**
- _

**DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES**

illumin is committed to the principle of equal employment opportunity for all our people_ and _to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.

Let us know what we can do to help you be successful during your recruitment experience at illumin.

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