Client Success Manager

Our Mission, Powering Yours

Top-performing businesses know that growth comes from consistently showing up at the right moment with the right conversation. That said, replicating and scaling that across every team and client remains one of the hardest challenges to solve.
TelosTouch captures and scales what top performers do best, across teams and clients. Our technology delivers high-impact conversations, exactly when they matter most.
We are building an AI-powered future where human excellence isn’t rare, it’s repeatable.
As a Client Success Manager, you’ll help scale our impact by guiding clients from onboarding to adoption to growth, turning every interaction into a moment of strategic value.

What You’ll Build

- Act as a trusted client advisor, delivering ongoing strategic guidance that drives user behavior, product adoption, and long-term success
- Partner closely with clients to increase activation, retention, and expansion while proactively mitigating churn and identifying upsell opportunities
- Monitor product usage, engagement trends, and feedback to continuously guide the client journey and tailor recommendations
- Translate client insights into actionable feedback for product, content, and delivery teams, helping us scale what works
- Lead value-driven conversations backed by data and insights that elevate our clients’ performance and position TelosTouch as an irreplaceable partner
- Collaborate with cross-functional teams to ensure a seamless onboarding experience and long-term client health
- Promote growth through referrals, testimonials, and advocacy opportunities—unlocking additional business impact from satisfied clients
- Contribute to team-wide knowledge by mentoring colleagues and sharing best practices to improve our customer success playbook

Who You Are

Whether you come from SaaS, FinTech, or a fast-growing scale-up, you thrive at the intersection of relationships, strategy, and execution.
Mindset

- You are driven by outcomes, passionate about helping clients succeed, and energized by building lasting partnerships
- You bring structure to ambiguity, spot opportunities for growth, and think like an owner

Soft Skills

- You are a confident communicator who can lead strategic conversations with a range of stakeholders, from frontline to executives
- You balance empathy and precision, adapting to evolving priorities while staying focused on impact

Hard Skills

- 5+ years in B2B SaaS Customer Success or Account Management (FinTech or enterprise experience a plus)
- Able to manage multiple projects in a fast-moving environment
- Strong grasp of lifecycle metrics (adoption, expansion, retention)
- Proficient in CRM tools and interpreting client engagement data

Who We Are, Together

We are a team of Purposeful, Fearless, and Adaptive builders, with a people-first, AI-powered mindset.
We scale excellence externally by living it internally. That means building with clarity, evolving fast, and showing up with courage. We take ownership of what we ship, lead with purpose, and lift each other as we grow.
TelosTouch is where people and AI evolve together, adapting, learning, and building what matters. We believe the future belongs to teams who let human relationships lead and intelligent systems lift.
Our values are how we show up, not just what we say:

- Unity - through good times and challenging times
- Passion - through unique contributions and meaningful collaboration
- Excellence - through driven experimentation and focused learning

We are a high-trust team that ships boldly and learns fast. You’ll find space to experiment, room to grow, and a group of like-minded people working on worthy goals - together.
We offer an inclusive, respectful workplace with competitive compensation and a benefits package that includes health and dental insurance.
This role is currently performed remotely and could transition to a hybrid model at management discretion.
TelosTouch is an equal-opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status, or any other legally protected factors. Disability-related accommodations are available upon request during the application process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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