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Manager of Thrift Shop Operations, Lethbridge Thrift Shop, Mcca
3 weeks ago
Canada, Alberta, Lethbridge
Applications due: 31 May, 2025
**Job Synopsis**
The Manager, Thrift Shop Operations, has overall responsibility for the day-to-to-today operation of the Thrift Shop (retail and warehouse) and will oversee the supervision of all Thrift Shop staff and volunteers daily. This is a hands-on management position, and the incumbent must be prepared to fill in the gaps as required at every level of the Shop retail and warehouse operations. The Manager, Thrift Shop Operations reports to, and is accountable to, the MCCA Director of Social Enterprise.
**Job Details**
Salaried Employee -Full Time at 1 FTE
**Qualifications**
**Qualifications**:
- Self-motivation and willingness to take initiative.
- Experience working with a Board, and willingness to work as a team with staff, and volunteers.
- Strong communication and interpersonal skills, ability to work with a variety of people, friendly, outgoing, and appreciative of Volunteers.
- Leadership and management skills.
- Retail experience required.
- Firm commitment to accountability.
- Experience in strategic planning.
- Advanced working knowledge of Microsoft Office
- Experience in analyzing sales and financial data
**Key Responsibilities**
**Responsibilities**:
- Ensure that the Thrift Shop is open and staffed adequately to ensure customer service.
- Supervise staff and ensure that volunteers and staff are trained in procedures for: cash register operation, bank deposits, store opening and closing, sorting, and pricing of goods, visual merchandising, and safety and security.
- Responsible for the process of hiring staff with assistance from MCCA Directors of Human Resources and Social Enterprise.
- Customer, staff, and volunteer concerns.
- Ensure the Security and Fire alarms are operational and checked on an annual basis.
- Communicate with the Thrift Council, and MCC Alberta regarding MCC Shop maintenance, security, and safety procedures and related issues, and respond accordingly.
- Encourage input and suggestions from staff and volunteers, make effective use of their knowledge and experience.
- Conduct annual performance reviews of Staff and approve vacation, and other leave as required.
- Present regular budget/operational/financial reports and updates as required by the Director of Social Enterprise and Thrift Council meetings.
- Together with the Director Social Enterprise, prepare an operational budget with input from the Finance Director of MCCA.
- Monitor sales and costs as related to the approved annual budget.
- Attend monthly Lethbridge Thrift Council meetings, MCCA Thrift Shop meetings and conferences, and other events as required.
- Represent the Lethbridge Thrift Shop in various constituent Churches, and the media when opportunities arise sharing the Thrift Shop mission in Lethbridge.
- Seek and nurture partnerships with community agencies whose mandate and mission reflect those of MCC.
**Marketing**:
- Participate in all MCCA and MCC Canada marketing and promotional activities and campaigns.
- Create a marketing plan for the Lethbridge Shop.
- update the MCC Lethbridge Thrift website, ensuring the content is current and relevant,
- oversee the posting/promotion of local events and promotions through social media platforms approved by MCCA (Facebook, Instagram, TikTok)
**Operations**:
- Responsible for the analysis of sales and production data, use of which to assess product placement, quantity and selection.
- Ensure Shop staff are training in their roles and responsibilities, setting clear expectations and goals for each Team member.
- Evaluate staff/volunteer ratios, ensuring proper manpower is scheduled to meet production and sales goals.
- Lead weekly meetings with the Shop Leadership Team and monthly staff meetings with all Shop staff.
- Scheduling of staff in accordance with Labor Standards and Laws.
**General**:
- Attend MCC functions (i.e. Relief sale, annual general meeting, golf tournaments) as required.
- Represent MCC values and missions to donors, constituents and the community.
- Act with integrity, reflecting Christian respect for those we serve, including volunteers, customers and donors.
- Share the news about the thrift shop and network in the community by attending and being actively involved in constituency churches.
- Model reconciliation and healing in our daily actions with public, volunteers, core members and staff.
**Start Date**
16 Jun, 2025
**Salary Details**
Base salary: $66,000. The salary range is 66,000-85,000
**Benefits**
Employer paid health, dental & vision, AD&D, Life - available upon hire. Matching 5% RRSP program. Optional critical illness coverage.
**Location Description**
Lethbridge is the commercial, financial, transportation and industrial center of southern Alberta. The city's economy developed from drift mining for coal in the late 19th century and agriculture in the early 20th century. Half of the workforce is employed in the health, education, retail and h
