Office Manager

peopleCare Communities is looking for an experienced Office Manager (OM) to join the peopleCare team as OM of our 185 licensed-bed Hilltop Manor home in Cambridge, Ontario.

ABOUT US
peopleCare has been named one of Canada’s Best Managed Companies for the tenth year in a row We are a growing Canadian owned and family-operated organization in senior living. We strive to exceed expectations. Our staff are engaged and enthusiastic about providing excellent care to our residents. We are constantly evolving and encourage out-of-the box thinking and ideas. We are looking for talented people who embrace change with a positive attitude. Offering great wellness and recognition programs is important to us.

peopleCare is once again Accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum program. This notable distinction is thanks to the efforts of our outstanding team of skilled and dedicated individuals working collaboratively with our partners to drive excellence in operations, care, and services. Noted as a great place to work, other strengths highlighted in our Report include peopleCare’s investment in leadership development and staff education, high level of engagement in our communities, and building meaningful and mutually beneficial partnerships to address staffing shortages and drive positive systemic change.

These are exciting times at peopleCare, and we are growing exponentially as we expand our horizons and continue to open a new world of opportunities to honour our vision to change the world of Senior Living Together we are raising the bar in changing the world of senior living as a Best Managed Company, by providing excellent care and creating meaningful experiences for residents, families, staff, and partners.

THE ROLE
As a member of the peopleCare team, this position will provide administrative, accounting and payroll support for the long-term care home while ensuring efficient office practices. This position provides the initial contact representing the corporate mission, vision and values to resident families and all other visitors. Maintains confidentiality of all financial, personnel and resident data while assisting the Executive Director.

**Reports to**: Executive Director

RESPONSIBILITIES
- Provides exceptional customer service to residents, visitors, service providers and staff and manages the admissions process for new residents and discharges.
- Accountable for the financial transactions through Point Click Care and Yardi to ensure proper compliance to company policies and procedures.
- Prepares and submits monthly billings to residents, government agencies and other third parties for payment processing and mange outstanding accounts.
- Disburses, balances, and replenishes facility petty cash funds and administers trust accounts for the residents in accordance with the Long-Term Care Homes Act.
- Prepare bank deposits, and forward appropriate documentation the Leadership Support Services Office.
- Manages Accounts receivable / collections and processing all vendor payables within the home.
- Payroll duties including data entry and preparing payroll for submission to the payroll department.
- Orders administration supplies for the home and manage with the assigned supply budget for the home.
- Maintains and prepares internal reports for home as required or directed by the Leadership Support Office / Executive Director.
- Processes paperwork associated with Resident admission on day of admission, contracts, OAS, involuntary separation etc. and work to ensure that admission process is properly administered across the home.
- Ensures annual renewal for resident contracts is completed and documented as per company process.
- Coordinates, monitors & facilitates all support requests in the home and supports the families.
- Responsible for annual rate changes and processing them appropriately and timely as per the Ministry Directives.
- Completes any other duties as assigned.

EDUCATION AND EXPERIENCE
- 5 years progressive related experience.
- Experience handling Accounts Receivables.
- 2-year college diploma in business administration or equivalent.
- Strong attention to detail; ability to work efficiently with a high degree of accuracy.
- Excellent time management and organizational skills.
- Demonstrated leadership skills and the ability to successfully manage teams.
- Previous experience working in a unionized environment, an asset.
- Experience in long term care industry, an asset.
- Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with residents, public, employees and volunteers.

Thank you for your interest in working with us