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**Job Description**: Are you an information technology professional with strong communication and problem solving skills? Do you have experience supporting and configuring standalone and network hardware and software? Are you seeking a rewarding career that cares for others, in an organization that cares for you? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. Ontario Health atHome is seeking a **Systems Operator **is responsible for providing operational support to Ontario Health atHome for the area of Central West Information Systems and the associated operating system, network, and peripheral equipment. **What will you do?** - Provide operational support relating to hardware, software, systems security, and communications - Oversee and execute the management of service desk web tool - Assist in the provision of functional support to OH atHome Information Systems - Assist in the provision of functional support as its relates to office software, and the OH atHome network - Assist in the provision of functional support to OH atHome office equipment - Create and maintains system distribution lists, and the creation and maintenance of user profiles - Provide support to the Network Administrator in trouble shooting of systems malfunctions and to identify the appropriate remedial action - Assist the Network Administrator with training of staff as it relates to the departmental systems needs - Providing a "help desk" function to all Central West departments - Adhere to health and safety policies/ practices developed and implemented by the OH atHome and take reasonable precautions. **Competencies** - Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others and independently. - Effective communication skills - verbal and written - Demonstrated initiative - Demonstrated investigative and problem solving skills - Meticulous attention to detail - Reliability regarding confidentiality - Ability to meet deadlines, set priorities, and multi-task - Flexible with regard to hours **What must you have?** - Completion of a computer science related diploma - One (1) to two (2) years related experience - Healthcare experience preferred - Knowledge of computer systems/operations and terminology to run scheduled jobs, and to trouble shoot problems - Knowledge of a variety of information technologies and the ability to use this knowledge to adapt to change - Must have access to a car - Knowledge of OH atHome client information systems is an asset - Ability to work independently, self directed and motivated requiring mínimal supervision - Ability to organize and prioritize work - Demonstrated ability to manage change - Proven problem solving and analytical skills - Excellent communication and interpersonal skills - Assessing problems within the operating systems and related software - Providing problem solving assistance to the division's users - Prioritizing work to ensure established schedules and procedures are adhered to - Monitoring the computer system in the absence of the Systems Analyst **What do we offer?** **We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan **Who are we?**: **We are Ontario Health atHome, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care. **Why join us?**: **If you’re interested **in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. **Equity, Inclusion, Diversity and Anti-Racism Commitment**: - We thank all applicants for their interest; however, only those selected for an interview will be contacted._
