Program Manager

Program Manager

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

Reporting to the Associate Director, Client Services and Operations, the Program Manager is responsible for the planning, preparation and execution of all programs offered through Queen’s Executive Education including offsite and out of town programs. The Program Manager manages a number of short and long programs, often simultaneously running one program while preparing for the next. The variety and complexity of programs requires the incumbent to be able to quickly adjust to a variety of customer needs and quickly build a rapport with varying personalities. This role is responsible for complex administration and event management activities including preparing daily correspondence, regular data management, liaison activities, providing customer and hospitality support, coordinating facilities, making and implementing recommendations for program improvement as well as other duties as related to program execution. In this position, the individual must work effectively as a member of a team in ensuring that systems are developed, maintained and continually improved to ensure that the programs operate effectively, efficiently and in the highest standing. This position works closely with the Directors, Associate Directors, Relationship Managers and faculty.

To meet customer expectations and for the smooth delivery of our programs this position will work a varied schedule that will include evenings, weekends, and travel.

**Job Description**:

DUTIES AND RESPONSIBILITIES
Responsible for ensuring the smooth and seamless operations of all Executive Education programs. This involves confidently and calmly resolving in the moment issues without a disruption to the program or the participant experience.
- Responsible for establishing checks and balances to ensure program details are thoroughly planned and programs are well-organized in advance. Participates in short and long-term program, project planning and implementation, verifying accuracy of outcomes and success of programs, and ensure that the evaluation data maintains expected standards.
- Liaises with and provides guidance to the Toronto Campus and Donald Gordon Conference Centre staff, to ensure quality program delivery. Assists in the strategizing and implementation of improvements to the facility and overall operations. Also responsible for event coordination for programs not being held in Toronto or at the DGCC.
- Liaises with faculty for special classroom requirements related to their session and ensures all requests are well coordinated and executed. Also coordinates off-site programs, confirming details with event organizers and assisting with facility bookings and management.
- Keeps Associate Director and Director of Business Development informed of important matters requiring his/her attention and serves as a contact for questions, comments, or concerns regarding the on-site function of Executive Education.
- The Program Manager, in its pursuit of programing excellence, is required to verify and check functioning of software and technology equipment within the classroom, for use by faculty and students
- Assist the Associate Director in general office functions including, but not limited to: responding to inquiries and speaker requirements, proofing files and correspondence and generating correspondence for participants and program alumni.
- Responsible for making recommendations, creating plans and implementing changes for program improvement, including academic and extra-curricular aspects of the programs.
- The Program Manager is tasked with effective relationship building and sales opportunity spotting with participants. This includes engaging participants in informal conversation, networking, and creating opportunities for VIP’s to engage with prominent members of the university, community and keynote speakers.

REQUIRED BACKGROUND
University degree. Consideration will be given to the equivalent combination of education and experience.
- Minimum 3-5 years’ experience in an organizational capacity in a service environment is required.
- Conference planning/event coordination experience required. Hospitality experience considered an asset
- Sales experience would also be considered an asset.
- Experience supervising and directing the work of others is considered an asset

SPECIAL SKILLS
Excellent oral and written command of the English language
- Exceptional ability to establish rapport and engage a group of unfamiliar participants
- Excellent public speaking skills
- Excellent