Bilingual Customer Service Representative Ii

**Working Location: ONTARIO, RICHMOND HILL; Ontario, Hamilton; Ontario, London; Ontario, Mississauga; Ontario, Ottawa; Ontario, Toronto; QUEBEC, MONTREAL; QUEBEC, QUEBEC CITY**
Are you looking for a company that cares about people's lives and health, including yours? At Olympus, we help make people's lives healthier, safer and more fulfilling, every day.
**Let's inspire healthier lives, together.**

**Job Duties**
Provides accurate and timely delivery of the following to customers or internal staff. This would include but not be limited to:

- Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
- Maintain a minimum of 98% error free cases.
- Order Entry and Order Confirmations.
- Pricing Issue follow-ups.
- EDI/GHX Order Management.
- Credits and Return Requests.
- Order inquiry requests.
- End of day Sales reporting.
- Specialize tasks would include the following based on sales division/ERP System:

- Chemical Invoicing
- Integration Order updates
- Pending Approval order follow-up
- ETA updates to customer.
- Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer's inquiry.
- Accurate logging of all customer related information and inquiries in Customer Service related databases.
- Ensure daily KPl's expectation are met or exceeded All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned
- Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.
- Offer continued support and timely follow up.
- Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
- Perform other related duties and/or work as assigned.

**Job Requirements**
**REQUIRED QUALIFICATIONS**:

- Post-secondary Degree/Diploma required
- Minimum of 1-2 Years relevant work experience dealing with Customers (Retail or Service).
- Bilingual English-French proficiency in speaking reading writing abilities required.
- Medium to advanced Microsoft Office skills required
- Ability to work flexible hours.

**PREFERRED QUALIFICATIONS**:

- Experience with Datasweep SalesForce Service Cloud Netsuite or SAP an asset
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail oriented.
- Motivated results oriented and persistent.
- Proactive/takes initiative.
- Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.

**We realize work isn't just a job to you.**
It's a big part of your life, but not the only part. That's why we offer competitive salaries, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks - so you can be ready for where life can take you.
Olympus is a global technology leader, crafting innovative optical and digital solutions in medical technologies; life sciences; industrial solutions; and cameras and audio products. Throughout our 100-year history, Olympus has focused on being true to society and making people's lives healthier, safer and more fulfilling.
**Olympus...True To You. True To Society. True To LIFE.**
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill ||

**Job Type**: Contract