Service Coordinator

**Service Coordinator**

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

**Summary**:
**Key Responsibilities**:

- Create service call work orders and schedule technicians and/or vendors
- Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements)
- Inventory and coordination of parts equipment and tooling for upcoming Service tasks and PMA inspections from various warehouse locations
- Monitor consumable stock levels, and place restock orders as necessary
- Assist with reviewing documents for billing issues, hours, variances etc.
- Review open work orders for resolving back logged issues and billing purposes
- Review open purchase orders for accuracy and resolving back logged issues
- Review documentation for work order variances in invoicing
- Review documentation for PO variances in invoicing
- Aid with inquiries from AR, AP, clients, and sales
- Upload and attach job documentation to system and filing to virtual shared drives

**Requirements and Skills**:

- Minimum 3+ years’ office administration experience
- Experience in the industry would be considered an asset
- Post-secondary education (technical diploma or degree)
- Strong computer skills (Microsoft Office - Excel, Word, etc.) are preferred
- Strong customer service skills
- Ability to meet tight deadlines
- Strong communication and interpersonal skills
- Strong organizational skills
- Ability to deal with confidential information with high degree of professionalism

***What Mircom Offers**:

- A great working environment with opportunity for career advancement
- Competitive salary
- Group Insurance benefits
- Company RRSP program
- We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted._
- Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process._

**_ Disclaimer: _**_Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited_