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Client Service Coordinator
2 days ago
Bayshore Home Care Solutions, a division of Bayshore Healthcare is a community health care provider full of heart. We believe in creating special moments for our patients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the quality of life, dignity, and independence of all Canadians by providing customized care solutions for our patients. These are the moments that inspire, change, and encourage us, we call this the Bayshore difference. Bayshore Healthcare is a 24-hour operation to allow for complete care coverage for our patients and staff.
The Intake Coordinator (IC) is a pivotal role in advancing branch operations. Working in a fast-paced environment, the IC manages the end-to-end intake process to support the branch in advancing its service delivery targets.
- Responsible for intake of the patient including receiving and processing the referral; creating patient chart in the EMR (Procura) based on the information within the referrals
- Continuously monitoring and respond to (accepting and rejecting) service offers being received within the allocated timeframe
- Ensure all relevant reports, assessments and notes are received and uploaded into the EMR
- Review received service needs and information in consultation with branch Supervisors and/or funder for completeness
- Support in coordination of initial service plans
- Complete data entry and maintain accurate documentation within the EMR, as assigned
- Collaborates with internal and external administrative and clinical staff, as required
- Maintains confidentiality of patient and corporate information and discusses only with appropriate Bayshore personnel
- Support in advancing branch and organizational performance indicators
- Participate in proactive Health & Safety activities while performing all duties. Report any known and potential Health & Safety risks or concerns
- Support the delivery of organizational programs, as appropriate, including quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Participate in internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Complete other tasks, as required
**Schedule working every weekend**
**REPORTING RELATIONSHIP**
The Intake Coordinator reports directly to the Client Services Manager or branch designate. The Intake Coordinator collaborates with the Managers of Clinical Practice, Home Support Supervisors, the Professional Services Supervisors, funder staff and the Payroll/Billing Department as appropriate.
Job Qualification
- Minimum - Secondary School Diploma or equivalent
- Demonstrated customer service and communication skills, preferably in healthcare or other high-paced customer service environment
- Excellent computer skills (Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills
- Able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Willingness to learn
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.
