Business Analyst

**Business Analyst**:
**Job ID**:

- 234347

**Posting status**:

- Open

**Organization**:

- Ministry of Health

**Division**:

- Health Programs and Delivery Division / Claims Services Branch

**City**:

- Kingston

**Position(s) language**:

- English

**Job term**:

- 1 Permanent

**Job code**:

- 03521 - Executive Officer 1 B/U

**Salary**:

- $1,265.80 - $1,554.23 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
- The Claims Services Branch (CSB) in the Ministry of Health supports the timely and accurate delivery of health claims services to health care providers and members of the public. At CSB, you'll be part of a fast-paced, collaborative, client-focused team that plays a key role in supporting a sustainable, publicly-funded health care system.
- Coordinating changes to the OHIP claims payment system and other ministry systems
- Resolving incidents with ministry systems in a timely manner
- Responding to a high volume of escalated inquiries from health care providers, billing agents, software vendors and members of the public
- Preparing internal and external communications in support of system and program changes

Please note that this position will be required to report to and work from the physical work location in Kingston 4 days per week as of October 20, 2025 and then 5 days per week as of January 5, 2026.

**About the job**: In this role, you will:

- Perform data analysis and research to support resolution of system and payment incidents, complex health care provider inquiries, and business solution requirements and responses for implementations
- Assist in the development, review and verification of business testing scenarios
- Track issues/incidents using a problem tracking system to ensure performance metrics are obtained
- Prepare production alerts, incident work plans and impact/risk analysis for incidents, implementations and inquiries
- Work co-operatively within a team by participating in meetings and committees, sharing information, and discussing findings and recommendations on new or revised programs and processes

**What you bring to the team**:
**Research, Analytical and Problem-Solving Skills**: You have:

- Research, analytical and quantitative skills to identify, gather, analyze and evaluate system and business needs

**Communication, Consultation and Interpersonal Skills**: You have:

- Demonstrated oral communication skills to present options and discuss issues with internal and external clients, liaise with other work units, and explain technical information to health care providers and vendors
- Demonstrated written communication skills to prepare documents and briefing materials in a concise, complete and logical format
- Interpersonal skills to interact with peers and supervisors effectively in a team environment

**Organizational and Time Management Skills**:

- Your organizational and time management skills enable you to organize workload priorities and timelines to balance a number of assignments

**Computer Skills**: You have:

- Knowledge of computer software (e.g. Excel) to design, develop and produce financial, statistical and other reports
- Ability to interpret Ministry payment programs and business rules for systems such as the Registered Persons Database, Corporate Provider Database, Claims History Database, and Medical Claims Payment System

**Technical Knowledge**: You can:

- Interpret legislation such as the Health Insurance Act, Freedom of Information and Protection of Privacy Act and other related government programs
- Interpret policies and directives and synthesize the information to make complex direction easily understandable to clients

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**Additional information**:

- Thursday, October 9, 2025 11:59 pm EDT

**Position details**:

- 1 English Permanent, 49 Place D'Armes, Kingston, East Region, Criminal Record Check

**Compensation group**:

- Ontario Public Service Employees Union

**Work hours**:

- Sch