Bilingual Disability Coordinator

2 weeks ago

Waterloo, Canada Equitable Life of Canada Full time

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

**Reports to**: Manager, Group Dental & Claims Support

**Department**: Group

**Term**: Permanent Full Time

**The Opportunity**: Equitable Life is looking to grow our Group Claims Support team is hiring a Group Disability Case Manager Coordinator.
Providing excellent client service to external and internal clients is what we do You will join a small, but mighty team and be accountable to accurately assess disability claims for completion, taking action to resolve missing information while maintaining service standards and meeting or exceeding quality standards. You will respond to incoming inquiries, both written and by phone, perform outbound phone calls to plan members, plan administrators and practitioners as required, to ensure the efficient flow of claims.
You will also help to manage daily work in virtual queues including but not limited to indexing, setting up new claims, sending out communication, managing incoming communications, follow ups and other tasks as required. If all of this sounds like work you would enjoy, then this position is for you

**What you’ll do**:

- Handle inbound and outbound phone calls as well as written communication
- Complete templated letters on BMS to send to clients
- Categorize incoming documentation accurately and within established turn around times
- Complete new claim set up
- Complete follow ups on new and existing claims as per the required turn around time, ensuring documentation has been received
- Issue expense payments on our system to doctors, rehab providers, investigators, etc.
- Preparation of affidavits for litigations
- Maintain spreadsheets for tracking mail volumes, settlements each month, and other reporting purposes
- Other duties as required

**What you’ll need**:

- Knowledge of Life and Disability claims adjudication processes
- Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices, and physicians
- Ability to meet productivity and quality standards in a fast-paced production environment
- Ability to work effectively in a team environment
- Actively contribute to the teams’ continuous process improvement objectives
- Strong verbal and written communication skills
- Ability to organize, prioritize and maintain a high degree of accuracy
- Strong mathematical skills
- Strong computer skills, including the ability to work in several different systems at the same time
- High degree of professionalism and discretion in handling confidential and sensitive issues
- Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each claims area
- Ability to work well in a team environment as well as independently
- Detail oriented and problem resolution skills
- Dependability and reliability
- Bilingual (French/English) is preferred

To learn more about Equitable Life, we encourage you to explore our organization.

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