Disability Case Manager Coordinator

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other.

The Opportunity:  At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we'd love to connect. We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role. Join one of the Waterloo Area's Top Employers for 2025 and Southwestern Ontario's Top Employers for 2024 and be part of something that matters.

Position Title: Disability Case Manager Coordinator
Reports To: Supervisor, Life and Disability Claim Support
Department: Group Disability/Life Claims
Term:  Permanent Full-Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

 

What you will be doing:

• Handle inbound and outbound phone calls as well as written communication
• Index incoming documentation accurately and within established turn around times
• Set up new disability claims
• Complete follow ups on new and existing claims via phone, email and/or letter
• Complete templated letters for members, sponsors, doctors and lawyers
• Issue expense payments on BMS to doctors, rehab providers, investigators, etc.
• Prepare file copies for lawyers, doctors, and rehab providers
• Request and review annual updates for extended duration disability claims
• Prepare and send member applications for additional benefits (Canada Pension Plan)
• Other duties as required

What you will bring:

• Knowledge of Life and Disability claims adjudication processes
• Superior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.
• Ability to meet productivity and quality standards in a fast-paced production environment
• Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
• Ability to work effectively in a team environment
• Actively contribute to the teams' continuous process improvement objectives
• Strong verbal and written communication skills
• Ability to organize, prioritize and maintain a high degree of accuracy
• Strong mathematical skills
• Strong computer skills, including the ability to work in several different systems at the same time
• Knowledge of MS Office applications, and internal systems (ie. OnBase)
• High degree of professionalism and discretion in handling confidential and sensitive issues
• Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
• Ability to work well in a team environment as well as independently
• Detail oriented and problem resolution skills
• Bilingual in French and English would be an asset

What's in it for you:

• A workplace where care, passion, and curiosity aren't just values, they're how we work, grow, and succeed together every day.
• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• Generous vacation package with one volunteer day to give back to a charity of your choice
• Immediate enrollment in the company's pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration
  
  

As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy.

This position is available due to an existing vacancy.

We're dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at

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