Bilingual Disability Benefits Coordinator

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
**Job Description** What You’ll Do**:
Reporting to the Manager, GL&DC - Disability Benefits Coordination, you’ll be responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, and providing administrative support to the Disability Payment Specialists with follow ups tasks. You are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status.

The core parts of your role will be to:

- Sets up and reviews disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing. This includes verifying eligibility and corresponding with appropriate parties for outstanding information.
- Is responsible for ensuring claim systems are updated with accurate financial information for the Disability Life reserve feed.
- Provides information to school board and union plan administrators, members, affiliates and other members of the Group Life and Disability Claims department which includes verifying claim information and responding to various inquiries and information requests.
- Handles and manages telephone inquiries from Members regarding their long term disability benefits and claim status through the GL&DC telephone queue.
- Maintains a comprehensive log and diary system to track, follow-ups,, and claim status.
- Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards.
- Keeps LTD claim information confidential to protect operations.

**Qualifications** Let’s Talk About You**:

- Post-secondary diploma or degree or equivalent business experience
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- The ability to communicate in French is required.

**Additional Information** Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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