Service Manager

**Kina Gbezhgomi Child and Family Services (KGCFS)** proclaims that we are an Anishinabek Agency servicing Anishinabek people to ensure services are delivered by honouring the Anishinabek way of life. KGCFS is derived from the overall cultural context of the Anishinaabe people. Other conventional child welfare services or approaches may be used and added to supplement the Anishinaabe cultural core of the agency. KGCFS believes that child welfare services outside the Anishinaabe cultural core are secondary to the primary Anishinaabe cultural core, and that child welfare services that are responsive to the cultural circumstances of the Anishinaabe client population take priority. KGCFS will be culturally grounded in its Anishinaabe foundation, beliefs and practices and will be culturally responsive in its delivery of service while striving to educate, retain and protect traditional Anishinaabe practices.

**OVERVIEW**:
Reporting to the Executive Director, the Senior Manager is responsible for the provision of mandates services to children and families within his/her service area in accordance with the Child, Youth and Family Services Act and other pertinent legislation, Ministry standards and guidelines and KGCFS policies, directives, and procedures, as well as the agency protocols with member First Nations and community based agencies.

The Senior Manager is responsible for a multidisciplinary team and ensures the delivery of excellent service in the day-to-day operations of all activities within the assigned service area through their reporting relationships with the Service Supervisors. The Manager will provide leadership to service staff through the management of team Service Supervisors. The Manager will also have responsibility for development of particular agency wide initiatives and practices as assigned.

Each Senior Manager will be assigned responsibility for a particular service type. The Senior Manager may also be assigned additional office specific Manager responsibility as required.

**DUTIES & RESPONSIBILITIES**:
**Clinical**:

- Lead in the development and evaluation of supervisory development through the provision of clinical supervision and annual performance appraisals.
- Conduct case or file reviews of high profile, high risk or contentious cases and report outcomes, lessons learned and plans to address systemic concerns arising from the reviews to the Executive Director.
- Participate in supervision with the Executive Director; keep the Executive Director informed as to the current situation, participate with the Executive Director in problem solving and resource exploration; alert the Executive Director to extraordinary case situations, client grievances and serious occurrences and assist in the management and resolution of such matters.
- Provide regular clinical supervision to those who report to them.
- Lead in the management, resolution and response to systemic issues resulting from client complaints.
- Identify research opportunities to advance practice and oversee the Agency’s contribution to such research.
- Contribute to the resolution of issues associated with management of client information such as records and files.
- Receive, review, and interpret service and statistical data and utilize such reports to improve departmental and organizational planning and service performance.
- Provide data or statistics required for monthly, quarterly, and annual planning in keeping with the timelines established at Senior Management team and actively participate in the monthly, quarterly, and annual planning and reporting processes.
- Provide leadership in maintaining accuracy of client data.

**Training and Development**:

- Provide a positive work environment promoting professional development and guidance as well as the development of job knowledge, capabilities, and recognition of supervisory contributions.
- Provide leadership in the development of Service Supervisors, facilitating the process of mutual support, case consultation, problem solving and decision making among team members; facilitate regular team meetings.
- Maintain effective communication with other managers and supervisors, foster parents, volunteers, police, courts and external community groups and agencies, ensure cooperation and a high level of service is provided to clients, and exchange professional expertise.
- Work cooperatively to facilitate the functioning of the Agency with other members of one’s team and unit, department, and Agency.
- Participates in professional development to achieve increased competence and skill in areas critical to performance by attending appropriate training opportunities and keeping current with the theory and practice in one’s area of employment.

**Human Resource Management**:

- Meet planning and reporting timelines at a departmental, senior service and organizational level.
- Build and promote a safe, healthy, respectful workplace in accordance with KGCFS policies and procedures