Front Desk Agent
12 hours ago
Objective:
- To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.
Duties and Responsibilities:
- Ensures the proper completion of all front desk duties and check list
- Increases occupancy and the average rate while maintaining a high quality of services.
- Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager.
- Registers, processes, and greets customer promptly, welcoming him/her to the hotel
- Arranges for special services requested by the customer
- Stays current with developments in the hotel by reviewing the communication log each shift; updates log book for next shift
- Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements.
- Minimizes loss of revenue by adhering to all established credit and inventory controls.
- Insures all customers establish credit upon check-in.
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Increases revenues by promoting hotel amenities and outlets.
Education & Qualifications:
- Basic computer knowledge
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills
**Job Type**: Part-time
Pay: From $17.85 per hour
Expected hours: 8 - 24 per week
**Benefits**:
- On-site parking
Work Location: In person
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