Front Desk Agent

2 weeks ago

Courtenay, Canada Best Western The Westerly Hotel Full time

Objective:

- To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.

Duties and Responsibilities:

- Ensures the proper completion of all front desk duties and check list
- Increases occupancy and the average rate while maintaining a high quality of services.
- Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager and Assistant General Manager
- Registers, processes, and greets customer promptly, welcoming him/her to the hotel
- Arranges for special services requested by the customer
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements.
- Minimizes loss of revenue by adhering to all established credit and inventory controls.
- Insures all customers establish credit upon check-in
- Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information.
- Improves timeliness of cash flow by adhering to established credit and inventory controls.
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Identifies and records special billing instructions and notifies accounting
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes
- Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.

Education & Qualifications:

- Front office computer knowledge
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

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