Member Service Representative 2

**About StellerVista**

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.
- In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc._

**The Opportunity**

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of **_Member Services Representative_**.

**Position Overview**

As a Member Service Representative 2, your service to members will power their financial goals and dreams. Excellent member service at StellerVista starts with listening and caring to the needs of our members so that they can make an informed decision based on customized advice.

StellerVista ’s sales goals and promotions are designed to ensure members receive proactive help to discover and obtain the products and services they need.

In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them), and assisting with frontline, in-person interactions. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

**This position is a bargaining unit position**

**Schedule Description**

**Permanent Full-Time - 37 Hours per week**

**Tuesday-Thursday**: 8:15am - 4:45pm

**Friday**: 8:45am - 5:15pm

**Saturday**:9:30am - 2:30pm

**Note**: These hours may be altered or increased due to operational requirements. Some travel between StellerVista (Sparwood and Elkford) branches may be required.

**Wage scale: $27.05/hr - $31.80/hr.**

**Minimum Qualifications**:
Do you have a secondary school diploma plus a minimum of approximately 2 years related sales and service experience?

OR

We Value:

- Accountability - to our members, the StellerVista team, and our communities
- Responsiveness **-**to listen and care so to provide exceptional service and advice.
- Ability to build trust - with members and others in the StellerVista team
- Foster belonging** -**our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
- Excellent Communication skills - written and oral
- Professional image
- Credit Union knowledge of lending and deposit products and services

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

**At StellerVista Credit Union we are proud to offer an employee experience that includes**:

- Opportunity for professional growth and development
- A supportive and inclusive work environment
- The opportunity to make a meaningful impact in the lives of our members and the community
- A culture of living our core values in a real way - Trust, Belonging, Expertise, Shared Success & Courage
- Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

**About the Kootenay Region**

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.

The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enric