Customer Service Representative

6 days ago

York, Canada Silk & Snow Inc. Full time

The title of Customer Experience Specialist is perfect for you if you enjoy working with customers and possess exceptional customer service and organization skills. You also love to dive deep into a new product to learn it inside and out and are highly adaptable, dynamic, and are eager to take on the different challenges and tasks that come with working for an energetic start-up.

**Responsibilities**:

- Assist customers in by answering customer questions and providing information about Silk & Snow products.
- Help to respond to customer inquiries, follow up on customer questions related to orders, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies.
- Communicate and coordinate with the customer experience team to ensure that all daily tasks are addressed in a priority sequence.
- Discuss unique situations with the customer experience team and management by problem solving to find an optimal solution.
- Act as an ambassador for the Silk & Snow brand and become an expert on the Silk & Snow products (product training will be provided). Engage in self-directed learning to become an expert in industry trends and other sleep products available on the market.
- Follow up with our courier and warehouse partners daily to track orders and ensure the delivery of orders is as smooth as possible for our customers.

About You:

- You are coachable, flexible, and self-motivated.
- You can hit the ground running, and your drive to succeed is off the charts
- You are highly focused on providing exceptional service to our customers.
- You are detail-oriented, meticulous, and analytical.
- You possess a positive attitude, enjoy solving problems and are eager to take on new and challenging tasks.
- You are a team player who thrives in a collaborative environment and have a demonstrated ability to deal with and adapt to change.

Required:

- Highly effective communication skills both written and spoken (ability to communicate in French would be an asset)
- Experience in customer service role or retail sales
- Self-starter that needs little to no supervision
- University/college education or equivalent work experience

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

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