Clinic Manager

**What we Provide**:

- Competitive wages
- Exceptional working conditions
- Extensive training and ongoing support
- Opportunities for growth within the company
- Community involvement and fun team activities

**Education & Experience**:

- Exemplary leadership skills
- Outstanding communication and interpersonal abilities
- Strong problem-solving mindset with a solutions-focused approach
- Ability to multitask and take initiative in a fast-paced environment
- 5+ years of management experience
- Experience with strategic planning, goal setting and forecasting (asset)
- Post-secondary education in counselling, psychology, or a related field (asset)
- Familiarity with therapeutic modalities and process (asset)
- Deep respect and unconditional positive regard for clients and the challenges they face

**Duties & Responsibilities**:

- Leadership & Team Management_
- Provides a strong, empathetic leadership to both a clinical and administrative team
- Fosters a collaborative and supportive workplace culture grounded in respect and inclusivity
- Supervise hiring, onboarding, performance evaluations, offboarding and ongoing staff training and development
- Act as a liaison between therapists, clients, administrative staff, and external stakeholders
- Facilitate regular team meetings and ensure effective internal communication
- Operational Oversight_
- Oversee the day-to-day operations of the clinic to ensure smooth, efficient, and client-centered service delivery
- Develop and implement policies and procedures to ensure compliance with regulatory standards and best practices
- Strategic Planning & Development _
- Contribute to long-term strategic planning, including clinic expansion, program development, and service enhancement
- Monitor and report on key performance indicators (KPIs), and implement improvements as needed
- Support the development and integration of new therapeutic programs and services
- Client Experience & Care Quality_
- Ensure a welcoming, safe, and confidential environment for all clients
- Uphold the clinic’s therapeutic philosophy, ensuring high standards of client care and ethical practice
- Address client concerns with sensitivity and discretion
- Financial & Resource Management_
- Assist with budget planning, forecasting, and expense monitoring
- Coordinate with finance staff to ensure accurate billing and reporting
- Compliance & Risk Management_
- Ensure clinic operations align with health and safety regulations, privacy laws, and professional standards
- Conduct risk assessments and implement proactive measures to mitigate issues
- Lead the response to unexpected situations with a calm, solution-oriented mindset.
- Support both the clinician and administrative teams in navigating challenging client interactions or emergencies
- Community Engagement_
- Build relationships with community partners, referral networks, and professional organizations
- Represent the clinic at events, conferences, or outreach initiatives when appropriate.

**Job Type**:
**Disclaimers**:

- The above job description should not be construed as an exhaustive statement of duties and responsibilities. Employees may be required to perform other related tasks as requested by Exhale Therapy.
- Due to the sensitive nature of this work, we are not able to hire any new or existing clients for this role. Client confidentiality will always be our top priority; as such, we wish to mitigate any potential conflicts of interest. We thank all applicants for their understanding.

**Benefits**:

- Company events
- On-site parking
- Wellness program

Schedule:

- Monday to Friday

Application question(s):

- Please describe your previous management and supervision experience(s) below.

**Experience**:

- Management: 3 years (preferred)

Work Location: In person

Application deadline: 2025-05-26