Coordinator, Ticket Administration

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As a valuable member of the Ticket Operations, Administration, and Reporting team, you will have a vital role in supporting Ticket Sales and Membership as well as, Finance, Legal, and Global Partnerships teams at MLSE. Operationally, your role is to ensure events are built, managed, and reported accurately, single and season tickets are processed and distributed, and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans. You will provide exemplary customer service to all internal departments by answering questions pertaining to customer account information, pricing controls, and ticket management.

**Responsibilities**:

- Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect
- Contribute to an inspiring team environment with a culture of open communication
- Administration and maintenance of Season Ticket Membership (STM) accounts
- Execute Membership Renewals
- Execution of event builds, including pricing, barcoding, and mobile ticket management as events are announced across multiple venues
- Provide reporting for internal and external contacts on ticket inventory, sales, and renewals
- Creating and maintaining invoices
- Work in collaboration with internal teams to ensure manifests and maps are accurate
- Support internal departments with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refunds
- Execute event day ticketing including inventory management, team order fulfillment, and post event settlement
- Lead/supervise assigned event day ticket operations for all sports events across all owned/operated venues
- Communicate effectively and efficiently with colleagues and management
- Conduct oneself in a professional manner and take pride and ownership in the organization, its people, and the position while always maintaining confidentiality
- Perform other related duties as assigned or requested by management
- Ability to work evenings and weekends as required, including some holidays

**Qualifications**:
- 1+ years of ticket operations experience is preferred
- Knowledge of ticketing systems, particularly Archtics, is an asset
- Above average knowledge of Microsoft Excel
- Experience with running reports with the ability to filter and handle a large amount of information
- Shown time management skills with an ability to meet shifting timelines and demands
- Attention to detail is critical
- Extraordinary interpersonal, presentation, and communication skills
- Motivated by team success while also being individually accountable
- Accepting direction while also displaying a high level of initiative
- Ability to grasp new technical concepts quickly and problem solve when necessary

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._