Coordinator, Ticket Operations

Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities - Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

**Who We Are**

We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more.

Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better

What we choose to do next, means everything It defines greatness, builds character, makes history, and brings the world to its feet.

Job Description

As part of the Ticket Operations, Administration & Reporting (TOAR) team located at the Scotiabank Arena, you will be responsible for the execution of events, sales/service and reporting on events as it relates to ticketing. Your leadership, passion and dedication to excellence will contribute to extraordinary fan and client service.
- Responsible for administration and maintenance of Live concert event on the Ticketmaster Host system.
- Liaise with event promoters on ticketing tasks, including but not limit to price scaling, offer build, ticket delivery, presale/on sale scheduling, inventory management and show settlement.
- Liaise with Ticketmaster on event builds and system technology.
- Work in collaboration with the Events Production team on final tech information related to CAD maps for events.
- Contribute and assist with the training and management of hourly staff. Would be required to manage hourly staff concerns escalated on shift and communicate concern/resolution to management.
- Supervise MLSE Sports game-day operations.
- Manage event day operations for all Live Concert events.
- Provide internal departments with details on show announcements.
- Build exceptional partnership relations with promoter client base.
- Responsible for inventory management and order fulfillment for internal orders.
- Aide in rollout and adoption of new ticketing technology.
- Communicate effectively and efficiently with colleagues and management.
- Provide extraordinary fan service both internally and externally.
- Take pride in the organization and its people; maintaining professionalism and confidentiality.
- Perform other administrative or service functions as requested by management.

Qualifications
- Previous experience and knowledge of ticket administration is required
- Knowledge of the Ticketmaster Host System and Archtics System is a definite asset
- Exceptional written, oral and communication skills
- Excellent administrative and computer skills (Work, Excel, Outlook, etc.)
- Proven time management skills and must be reliable to adhere to time sensitive deadlines
- Ability to work as part of a team and independently with mínimal supervision
- An ongoing awareness and responsiveness to client satisfaction
- A demonstrated pride in accuracy and efficiency
- Available to work evenings and weekends as required
- Work in compliance with the provisions of the Occupational Health & Safety Act
- A positive, winning approach, incorporating integrity, confidentiality and discretion

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._