Coordinator, Ticketing Operations

Are you up for the challenge and the fun? If so, consider the following opportunity Are you ready to take your career to the #NextLevel? This is your chance The Toronto Blue Jays are looking for a Coordinator, Ticket Operations OVERVIEW The Toronto Blue Jays Baseball Club is currently seeking an experienced motivated and detail-oriented team player to fill the role of Ticket Operations Coordinator. Reporting to the Manager of Ticket Operations, this fulltime position will serve as a key member of the department, providing system and operational support for Toronto Blue Jays games and Rogers Centre events. Success in this position requires the drive to continually advance and learn new technology to fit the evolving ticketing business landscape. RESPONSIBILITIES Blue Jays Ticket Operations Administration
- Assist system administrators with the creation and functionality of Toronto Blue Jays events (Archtics & TM Host)
- Resolve internal Salesforce ticketing admin requests including the processing, refunding and fulfillment of ticket orders
- Contribute to the system training and onboarding of ticketing staff and provide ongoing operational support
- Conduct turnstile testing and collaborate with Ticket Operations team on related mobile ticketing/app issue resolution
- Follow box office management procedures to comply with internal audits, coordinating with Box Office & Ticket Support Assistant Managers to provide accurate reconciliation of all ticket sales, reporting, receipts and deposits
- Track and reconcile ticket stock inventory and department supplies
- Contribute to the overall success of Ticket Operations by performing other essential duties and responsibilities as assigned
- Demonstrate commitment to positively contributing, encouraging and fostering a culture of equality within an inclusive and safe workplace Rogers Centre Events
- Support Ticket Operations Manager with the placement of concert holds, processing of ticket orders and the release of ticket inventory under promoter direction
- Assist with the planning and execution of event day ticket operations and providing promoter support
- Respond to concert-related fan inquiries and resolve any assigned Salesforce Cases while implementing Blue Jays WE CARE values
- Identify concert staffing requirements and work in conjunction with Assistant Box Office Managers to schedule staff
- Assist with tour promoter walk-throughs and related ticket inventory adjustments on event load-in days
- Organize and lead any required seat relocation projects, ensuring they operate efficiently on event day
- Confidently interact with other venue teams such as Marketing, Stadium Operations and Fans Services to ensure an efficient ticketing and gate entry experience for fans QUALIFICATIONS
- Strong knowledge of Box Office operations, including 2-3 years of supervisor level work experience
- Proven experience utilizing Ticketmaster products including TMWin, PCI, Archtics, TMOne and Access Manager
- Demonstrated computer skills using Microsoft and Salesforce software
- Ability to provide leadership and contribute to a positive and collaborative work environment
- Effective communication skills to connect with fans as well as staff members at all levels within the organization
- Strong organizational and administrative skills with the ability to prioritize under tight timelines while ensuring accurate completion of assigned work
- Availability to work evenings, weekends and holidays as required WHAT WE OFFER TO YOU
- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you develop your skills
- Excellent employee discount to use towards Jays gear
- A unique employment experience working for the only MLB team in Canada

Work Location: One location