Clinical Manager

**Job Title**: Clinical Manager

**Employee Group**: Administration, Non-Union

**Type**:Full-Time, Permanent

**Purpose of the rol**e: Reporting to the Director, Long-Term Care, the Clinical Manager works collaboratively with the nursing leadership team to provide quality resident care consistent with all applicable legislation including the Ministry of Long-Term Care requirements, College of Nurses Standards, the Quality Inspection Process, RAI-MDS 2.0, St. Joseph’s Health System mission, vision, and values and St. Joseph’s Lifecare Centre policies and procedures.

**KEY ACCOUNTABILITIES & SUCCESS CRITERIA**:

- Resident Care: Supports the management of all aspects of resident care in an efficient and effective manner, ensuring that resident’s nursing, personal and safety needs are met by:

- Daily review of residents’ records/risk management reports in Point Click Care (PCC) meetings with the registered nurses to review high risk resident/family concerns and working with nurses to resolve, daily rounds on units.
- Participating in the development of resident’s plan of care and ongoing review of resident plans of care for accuracy, timeliness and resident specific focusses.
- Participating in admission/annual/palliative and ad-hoc care conferences and assist with follow up on any action items.
- Monitoring of dining rooms to ensure residents are receiving appropriate diets and staff are meeting compliance.
- Conducting case reviews with team on residents with complex medical/nursing/risk or behavioural issues and follow through on actions identified.
- Reviewing/evaluating quality indicators such as, but not limited to :falls, wounds, responsive behaviours, restraints and residents experiencing pain on assigned unit and ensure that appropriate measures and care plans are in place to manage.
- Providing direction, guidance and support to registered staff and PSWs in the delivery of care and services.
- Ensuring surveillance of infections and timely management of residents with infectious processes.
- Liaising between staff and community partners, allied health personnel, and consultants such as Psychogeriatric Resource Consultant (PRC), Behavioural Supports Ontario (BSO).
- Liaising with resident/SDM to provide updates, gather information, assess, investigate and resolve resident/family concerns.
- Collaborating with the interdisciplinary team in the management of resident care.
- Keeping the Director of Long Term Care updated on resident risk issues and work collaboratively to address/resolve.
- Quality, Acts And Regulations: Ensure staff and the home is in compliance with all applicable legislation/standards including the Fixing Long Term Care Act and regulations;
- Have thorough knowledge of the Fixing Long Term Care Act and Regulations.
- Continuously develop, implement and evaluate quality improvement/best practice initiatives and participate in Continuous Quality Improvement Activities.
- Analyze and evaluate resident care and services using the inspection protocols developing action plans and working with staff to implement.
- Provide education to staff on the act and regulations at unit team meetings.
- Act as the program lead for required clinical programs as assigned.
- Ensure adherence by staff to all required Ministry of LTC requirements and Clinical programsParticipate in the annual required program evaluations.
- Monitor staff’s timely completion of RAI MDS and care plans and follow up accordingly.
- Complete Critical Incident Reports as per legislation and follow through on any required follow up action.
- Workforce Management: Leading a team of qualified and competent staff, ensures accountability for a high standard of nursing and personal care service and high levels of customer service by:

- Acting as a role model and contributing to the development of a caring and competent team who is responsible and accountable for direct resident care activities.
- Facilitating teamwork and collaboration among the team.
- Having thorough knowledge of policies and procedures.
- Having thorough knowledge and understanding of the Collective Agreements.
- Reviewing new or revised policies and procedures with teams.
- Reviewing customer service principles with staff at team meetings.
- Coaching, mentoring and providing feedback on performance of staff on an ongoing basis.
- Reviewing staff documentation and nursing care activities to ensure they are in compliance with College of Nurses Standards and facility policies.
- Identifying performance gaps and working collaboratively with staff involved and other resources in the development of performance improvement/management plans.
- Completing staff performance appraisals in a timely manner including the management of probationary employees.
- Monitoring and managing staff availability, attendance and tardiness concerns.
- Maintaining an open door policy and follow up on staff concerns.
- Assisting with all aspects of the recruitment, selection and retentio