Front Office Manager

5 days ago

Brantford, Canada Brant Norfolk Veterinary Clinic Full time

Brant Norfolk Veterinary Clinic is an after hours emergency and urgent care clinic located in Brantford. We are seeking a fun, compassionate Front Office Manager to oversee our Receptionist and Animal Care Attendant team. Ultimately, the Front Office Manager would ensure the smooth running of Reception and help to enforce company policies and day to day operations.

**Responsibilities**:

- Support, train and supervise our front office staff
- Scheduling for Receptionists and Animal Care Attendants
- Go to manager for Receptionists and Animal Care Attendants for minor concerns and questions
- Respond to google reviews
- Perform receptions duties
- Assist with our on call rotation which involves 1 week in a 4 week rotation
- Help create front office policies and procedures to ensure an effective and smooth clinic flow

**Requirements**:

- 2 to 3 years experience in veterinary client services required
- Experience in a management position is an asset
- Experience with Cornerstone software is also an asset
- Strong problem solving and administration skills
- Effective communication and listening skills
- Strong organizational and planning skills in a fast pace environment

**As a fulltime employee you will receive**:

- Starting Salary: based on experience
- Growth Sharing - paid biannually
- All statutory holiday weekend shifts are paid at an additional $5.00 per hour on top of your wage. Plus, stat pay on the statutory holidays.
- All pet food and products are at cost. Any pet services are either at cost or 40% discounted, depending on the service.
- Uniform - 3 uniforms per year
- Benefit package - includes medical, massage, dental and so much more
- 4 weeks vacation per year
- 4 sick/personal days per year
- Continuing Education allowance

**Job Types**: Full-time, Part-time, Permanent, Casual, Internship / Co-op

**Salary**: $22.00-$32.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off
- Profit sharing
- Vision care
- Work from home

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

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