Sales Administrator

1 week ago

Oakville, Canada Oak-land Full time

We are currently seeking a **Sales Administrator/Receptionist** to join our team of customer focused professionals within our high volume and process-driven dealership.

**Purpose/Summary of Position**:
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible.

As the “director of first impressions” for the dealership, the Receptionist maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff and maintains a positive and courteous demeanor in all interactions. In addition to operating a busy multi-line phone system, in-person guest greeting and sales coordination, the Receptionist is also responsible for various administrative duties which may include posting payments, new and used inventory stock-in, dealer trade coordination, CRM tracking and other administrative functions as required.

**Required Qualifications**:

- Energized by challenges; driven to improve efficiencies, learn and grow
- Proactive self-starter with a desire for accountability
- Passion for delivering a consistently exceptional customer experience
- Operates with the highest level of integrity
- Exceptional initiative, high energy and positive attitude
- Process driven with impeccable organization and prioritization abilities
- Exceptional problem solving and conflict resolution skills
- Impeccable follow-through and commitment to building and cultivating relationships

**Key Accountabilities & Objectives**:

- The Receptionist is responsible for handling incoming calls to the dealership and ensures all customers calls are answered promptly and responded to in a professional and polite manner and their needs are attended to in an efficient fashion
- In-person guest greeting and sales coordination
- Processing and posting payments
- Licensing
- Administrative duties as required which may include but is not limited to: Processing vehicle registrations for new and pre-owned vehicles; stocking in inventory; coordinating dealer trades, CRM tracking etc.
- Assist fellow team members when required
- Promptly communicate customer concerns/issues to appropriate manager when required
- Provide feedback to management and maintain open communication on concerns, suggestions, requirements etc.
- Keeps traffic flow moving and manages applicable UP systems in the sales dept. to ensure fairness and flexibility with customer experience as the primary focus
- Maintains a keen sense of staff on duty, who is with customers, completing retail deliveries on lunch breaks, on vacation or absent etc.
- May provide clerical back up support to other departments as required and be assigned administrative tasks as needed
- Minimum High School Diploma
- Post-Secondary Education Preferred
- Previous customer service/administrative experience required

**Why We’re Awesome**:

- Operating partner infrastructure: We provide opportunities for advancement all the way up to ownership in the business
- Shared Core Values and Operating Principles across our dealership network
- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support

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