Hotel Managing Supervisor

1 week ago

Kingston, Canada The Rosemount Inn Full time

The Rosemount Inn is a boutique inn located in downtown Kingston. Our inn is a heritage property that includes 11 ensuite guestrooms, indoor common areas and gardens. We pride ourselves on consistently delivering an exceptional guest experience by providing a warm hospitality experience in a beautiful setting.

**Mandate**:To oversee the daily operations of the Rosemount Inn in order to maintain a consistently exceptional guest experience. Supervise and coordinate the activities of hotel staff.

**Job Duties**

**1) Ensure there is sufficient staffing each day to meet the operational needs of the inn**

  • Create, maintain, and communicate the monthly employee schedule
  • Ensure coverage during schedule exceptions (e.g. no-shows, vacations, etc)
  • Provide occasional overflow and surge support for front desk, housekeeping, breakfast, laundry, and other functional areas as required
  • Participate in hiring and training, and performance management process for hotel staff

**2) Ensure there is sufficient supply and inventory to meet the operational needs of the inn**

  • Monitor inventory levels of room amenities and housekeeping supplies, and order when required
  • Monitor office/front desk supplies, and order when required
  • Coordinate with Kitchen staff to ensure sufficient F&B inventory for breakfast service

**3) Maintain cleanliness and safety standards throughout the property**

  • Oversee day-to-day housekeeping functions
  • Perform routine inspections to ensure cleanliness standards are maintained throughout the property, including employee work areas (e.g. laundry room, office, storage rooms etc.)
  • Coordinate with Kitchen staff to ensure cleanliness and safety standards are met in the kitchen, dining, and office area

**4) Deliver exceptional customer service**

  • Participate in customer-facing shift rotation and create exceptional guest experiences
  • Oversee day-to-day front desk functions and guest services
  • Proactively seek guest feedback, and action as necessary
  • Monitor guest reviews for trends and themes, respond as necessary
  • Resolve customer complaints and escalations
  • Respond to emergencies

**5) Maintain safety and maintenance standards**

  • Perform routine property and room inspections to identify and track safety and maintenance issues
  • Identify FF&E requirements (replacement/repair of existing, new requirements, improvement opportunities, etc.)
  • Assist owners in repair and maintenance activities
  • Coordinate with maintenance personnel and contractors for minor repairs and routine maintenance activities, including fire safety inspections

**6) Assist owner with other items, as required**

  • Assist the owners in dealing with urgent matters and emergencies
  • Assist the owners in planning and executing special events
  • Other items, as required.

**Skills Requirements**

  • Bachelors (or equivalent) degree in Hotel/Travel & Tourism
  • Minimum 1 years’ experience in hotel guest services
  • 1 years’ experience in staff supervision
  • 1 years’ experience in customer support
  • Fluency in English
  • Strong familiarity with Kingston and surrounding regions
  • Fluency in a second language (e.g French, Spanish) will be considered a strong asset
  • Experience working in other countries, demonstrated ability to adapt to cultural differences within the work environment and with guest interactions will be considered a strong asset

**Job Types**: Full-time, Permanent

Pay: $55,000.00 per year

**Benefits**

  • Dental care
  • Extended health care
  • On-site parking

Schedule

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays

Supplemental pay types

  • Tips

Work Location: In person

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