Housekeeping Supervisor

**Workplace**:1187 Princess Street, Kingston, Ontario, Canada, K7M3E1

**Status**:Full-Time

**Salary**: 18.54$ per hour

Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77-room hotel also has commercial units for rent.

Reporting to the Housekeeping Manager, the Housekeeping Supervisor assists and oversees the daily operations of the department (arrival/departure/room inspections/laundry as required/VIP) and ensures that company cleanliness standards are met. This person must work closely with the front desk and maintenance department to ensure rooms are up to par for guest arrivals. As the industry is ever-changing, the responsibilities of this position will change and evolve accordingly.

**Responsibilities**:

- Assist with supervising a team of employees
- Assist with training new team members
- Plan and assign tasks to team members
- Adjust schedules based on occupancy levels
- Manage stocks of cleaning products and guest supplies, put orders away as needed
- Ensure compliance with rules and procedures
- Participate in employee performance management
- Ensure the department is following the health and safety policies of Strata
- Coach, mentor and motivate team members and assist where necessary
- Inspect rooms
- Ensure excellent customer service and manage customer complaints
- Positive attitude and motivational towards team members.
- Manage the Lost and Found for the hotel/department
- Any other related tasks to ensure the quality of the department's service.

**R**equired qualifications and skills**:

- College degree or equivalent experience in a related field.
- Previous experience in team management or supervision
- Previous Hospitality experience preferred
- Excellent verbal and written communication skills.
- Ability to handle challenging situations with composure and professionalism.
- Customer service-oriented and committed to upholding the company's image.
- Ability to work under pressure and efficiently resolve issues.
- This position is primarily weekends and day shifts

The Housekeeping Supervisor plays a critical role in shaping the experience of visitors and guests, contributing to the company's image and reputation. This position requires an organized, proactive individual capable of successfully managing a team to ensure the smooth operation of the housekeeping department.

**Languages**:English is mandatory

teamtidan

**_ Who are we:_**

**_ Why join our team:_**
- Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company._
- We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._
- Department and the hotel you join. A bonus is also provided via our referral program and more._