ERP Support Specialist

4 days ago

Aylmer, Canada Motif Labs Full time

**Overview**:
This is an exciting opportunity for an individual to join a growing company and a brand-new department. You will be fundamental in ensuring the adaptation and success of an ERP implementation across the organization. Strong ERP experience is recommended, but if you show an inherent understanding of technology and a strong sense of curiosity to investigate and understand how/why things work, you will be able to be successful in this role.

**Company**

Motif Labs is a licensed cannabis extraction facility located in SW Ontario. We operate as a business-to-business enterprise, offering toll processing and contract manufacturing services to Licensed Producers (LP’s) and 3rd party brands. Motif also has a portfolio of in-house brands; BOXHOT, DEBUNK, Boondocks, and Floresense, that are deeply connected to the diverse and evolving needs of today's consumer market.

As Motif continues to grow, we are seeking talented and driven individuals to join our team. Our company culture is centered around integrity, collaboration, and quality and these core values are at the heart of everything we do.

**Responsibilities**:

- Act as an internal expert to assist staff on the use of Dynamics 365 and its various modules, dashboards, and reports
- Assist with new processes, procedures, data imports and/or system upgrade testing
- Configuration and maintenance of user profiles in all endpoints
- Compose training guides, user manuals and record training videos
- Maintain documentation within SharePoint for ERP instructions, processes, procedures and FAQs
- Key role in supporting Operations team
- Shift support will require evenings/weekends

**Qualifications**:

- Familiarity with Dynamics 365 preferred
- Collaborative approach to problem-solving
- Expert communication skills, both verbal and written
- Organized with advanced administration skills
- Able to work autonomously, but also take direction when needed
- Personal accountability to meet deadlines and expectations
- Ability to interact with cross-functional stakeholders
- Strong sense of urgency with a customer-centric mindset
- Strong analytic problem-solving skills

**Don’t meet every single requirement?

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