General Manager

**Position Summary**: The General Manager is responsible for the day to day operations of a Boston Pizza Restaurant, under the direction of the Franchisee. This includes conducting the affairs of business for the store, supervision and development of the management team and store staff, as well as proper procedures with respect to personnel policies.

The General Manager as a day to day function will oversee purchasing and production of foodstuffs, according to company policies and practices.

The General Manager, in conjunction with the Franchisee and utilizing available marketing tools, will aggressively pursue methods to increase sales.

**Duties and Responsibilities**:

- The General Manager will train and develop manages/supervisors in accordance with Boston Pizza Guidelines for these positions. He/she will develop a management schedule for the store, and allocate work loads and projects to these individuals.
- It will be a priority to ensure adequate management presence in the store at all times and to arrange cover-off where required.
- The position of Assistant Manager which may in fact be either the Kitchen or Service Supervisor will be given a considerable amount of attention by the General Manager in terms of development of the individual for future responsibilities.
- The general level of performance of all store staff will be constantly under the scrutiny of the General Manager and he/she will ensure that proper policies and procedures are used by all staff at all times.

**Store Staff Supervision**
- The general level of performance of all store staff will be under scrutiny of the General Manager, and he/she will ensure that proper policies and procedures are used at all times.
- The General Manager will ensure that courtesy, speed, quality and cleanliness are top priorities in the minds of all employees. The General Manager will be responsible for all aspects of staff performance, working through his/her Assistant Managers for best results.

**Building Sales**
- The General Manager will ensure that all Boston pizza operational systems and standards are maintained in order to support marketing initiatives.
- The General Manager will pursue methods to increase sales through the use of promotions, local advertising, increased average sales per customer and community involvement.
- The manager will always be on the lookout for ways to increase the unit level sales and will report to the Corporate Office any new or interesting methods that would benefit other Franchisees in the Boston Pizza System.

**Purchasing and Production of Foodstuffs**
- The General Manager will buy authorized products in appropriate amounts for the level of business expected. He/she will ensure that the quality, quantity and handling of all product is according to the Boston Pizza System as defined in the Food Handling Procedures Manual Volume B.
- The General Manager will evaluate supplies for compliance with specifications as issued by Corporate Office, and will report deficiencies as they arise. He/she will ensure that standard recipes and methods are used at all times to produce Boston Pizza Menu.

**Other Duties**
- The General Manager will ensure that at least one member of the management team attends the annual development conferences presented by Boston Pizza.
- The Manager will seek out and attend courses that are beneficial to business and personal development, in order to constantly upgrade his/her personal achievement at Boston Pizza.
- The Manager will perform other such related tasks as may be assigned from time to time.

**Professional Qualifications**:

- Post-secondary degree or diploma in relevant field
- 4-6 years progressive management experience in a full-service restaurant
- Smart Serve Certification
- Safe Food Handling Certification

**Personal Qualities**:

- Proven leadership skills, able to direct, coach and supervise a team, and ability to follow -through
- Knowledge of computers (MS Word, Excel) and Point of Sale System
- Proficient in the following dimensions of restaurant functions: preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
- Must be able to work flexible hours during evening, weekend and holidays
- Strong analytical/decision making skills
- Strong business acumen, including understanding of budgets and operating costs
- Strong communication and interpersonal skills, both written and oral
- Customer service skills - able to exceed guest expectations
- Ability to multi-task in a fast-paced environment
- Ability to perform efficiently during high volume peak periods
- Exhibit a professional and positive attitude

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessib