Program Completion Officer

**Date Posted**:10/07/2024
**Req ID**: 40023
**Faculty/Division**: School of Graduate Studies
**Department**: School of Graduate Studies
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00010054

**Description**:
**About us**:
The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.

SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.

**Your opportunity**:
Working within a dynamic team under the director of the Director, Student Academic Services, the Program Completion Officer will enhance the quality of student services for graduate students through the implementation and delivery of program completion services at the School of Graduate Studies.

You will work closely with the Academic Services team to provide mutual support, ensuring the seamless operation of graduate student services and the successful resolution of issues.

**Your responsibilities will include**:

- Application of University policies and procedures
- Maintaining accurate records for all tasks related to program completion administration
- Report generation and dissemination
- Maintaining operational workflows of program completion administration activities
- Providing job-related training and serving as a resource to others
- Frequently responding to complaints and ensuring rapid and accurate issue resolution, or escalation
- Completing tasks for projects and other strategic initiatives with stakeholders
- Supporting exam activities and related processes
- Liaising with stakeholders to coordinate space and resource requirements
- Liaising and tracking and monitoring the distribution and return of convocation materials
- Maintaining records of final oral examination committee decisions, theses outcomes and managing the thesis tracking database
- Reviewing and assessing student records to confirm eligibility to graduate

**Essential Qualifications**:

- Bachelor's Degree or an acceptable combination of equivalent experience
- Four (4) years of recent and related experience in a university setting
- Good working knowledge of the University’s Student Information (ROSI) system
- Demonstrated ability working with high volume and tight deadlines while maintaining a high level of accuracy and attention to detail
- Computer and internet proficiency, including expert knowledge of Excel, Sharepoint and other MS Office Suite or similar
- Superior customer service and interpersonal skills with the ability to work effectively with students, staff and faculty members, and other key stakeholders
- Highly developed problem-solving and analytical skills
- Experience with event planning and preparation, including booking rooms
- Demonstrated strong oral and written communication skills; ability to communicate effectively both orally and in writing
- Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times
- Good judgement, tact and discretion in dealing with sensitive information
- Ability to work both independently and in a team environment
- Knowledge of School of Graduate Studies' policies and procedures an asset

**To be successful in this role you will be**:

- Organized
- Multi-tasker
- Problem solver
- Resourceful
- Accountable
- Meticulous
- Adaptable
- Approachable
- Communicator
- Tactful
- Team player

**Closing Date**: 10/21/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services
**Recruiter**: Blythe Campbell

**Lived Experience Statement