Assistant Service Manager

3 days ago

Coquitlam, Canada Leavitt Machinery Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for an **Assistant Service Manager** to join our team in **Coquitlam, BC**. As the Assistant Service Manager, you will be responsible for managing the performance of the local Service department, in partnership with the Service Manager.

**Essential Duties & Responsibilities**

As the Assistant Service Manager your key responsibilities will include:

- Assist the Service Manager with managing the performance and development of Service department staff
- Partner with the Human Resources department on labour related and sensitive personnel issues
- Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance
- Conduct weekly toolbox meetings with the local Parts and Service teams
- Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
- Actively addresses customer service issues and customer disputes
- Closely manage key performance indicators that relate to the Service department
- Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department
- Advocate and drive compliance on all corporate safety initiatives, policies, and programs

**Required Skills & Qualifications**
- Previous leadership experience required, including at least three years of prior supervisory experience
- Post-secondary education in sales, business, management, or a related discipline preferred
- Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset
- Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
- Superior skills in organization and planning
- Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
- Experience with Lean Six Sigma considered an asset
- Adept at multitasking and managing conflicting priorities
- Confident self-starter and team player

**Benefits & Perks**

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities

The base pay range for this role is: $90,000 to $100,000 per year, depending on experience.

This is an **onsite** role based in **Coquitlam, BC**.

LeavittMachinery

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