Assistant Manager, Member Services

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Assistant Manager, Member Services
- Dec 11, 2024

**Location(s)**: Coquitlam Branch

**Job Type**: Full Time

**myWork Options**: In-person, Hybrid

**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Employment Verification
- References

**What’s the job?**
- Are you ready to lead a team of all-stars? We’re looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll use your many skills to lead a team of Member Service Representatives in providing Coast Capital’s style of simple financial help to our customers.

**What you will do every day**:

- Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team’s goals.
- Exceeding your customer’s expectations with their banking needs.
- Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
- Celebrate your team’s successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
- Exemplify our “How can we help you?” brand while achieving sales, growth and profitability across each area of our business.
- Using your bean-counting skills to ensure efficient cash management and to oversee all security related matters in keeping with Coast Capital’s standards.
- Create a high-performing team by selecting, engaging, developing and retaining star performers.

**Who are we looking for?**
- We are looking for leaders who understand the importance of “leading from the front” where you bring business strategy to life, shifting the words on a page to an engaging call to action.
- You’ve proven your success in a similar position leading front-line employees for a minimum of four years in a bank or credit union.
- You take pride that you survived and thrived in completing your diploma or degree in Business Administration, Economics or in a related area
- You proudly hang your Investment Funds in Canada certificate in your office.
- Strong ability in resolving member complaints with a smile.
- You are passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
- You have strong knowledge in all relevant technology banking systems.

**Equity, Diversity & Inclusion at Coast Capital**

Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement.**We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- **Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- **Retirement options.** We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- **Mortgage and auto financing benefits**. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- **Real Recognition**. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- **An award winning culture**. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
- **We reinvest 10% back into the community.** When we do well, our communities do well. That’s why since 2000