Service Manager

Groundworks, formerly Clarke Basement Authority, is seeking a talented **Service Manager** to join their team in Stouffville, ON.

The **Service Manager** plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the effective management of preexisting equipment, ensuring optimal performance and longevity. Through strategic empowerment initiatives, the Service Manager guides and supports Service Technicians, fostering a culture of continuous improvement and excellence. Additionally, the Service Manager is instrumental in driving maximum sales production, setting and maintaining high standards on a lead-by-lead basis. Their commitment to consistency and leadership creates a work environment that not only meets but exceeds the goals of the branch they are assigned.

**Responsibilities**:

- Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals
- Demonstrate extensive working knowledge of industry standards, product details, and company services offered
- Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department
- Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business
- Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems
- Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks
- Assist with or perform various administrative tasks to support the smooth operation of the service department
- Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties
- All other duties as assigned

**Qualifications**
- 3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields
- Bachelor's degree preferred, but not required
- Excellent technical, oral and written communication skills
- Must be fluent in English

**Requirements**:

- Full-time
- Onsite

**What we provide for our employees**
- Competitive base compensation ($65,000) + bonus
- Manager Equity Program
- The best-in-class training programs
- Advanced leadership training opportunities
- Company benefits plan and 2 weeks annual vacation,

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America Recognized as a Top Workplaces USA company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.

When you choose Groundworks, you'll join thousands of Tribemates who are making history.