Operations Manager

2 weeks ago

Orillia, Canada The Champlain Waterfront Hotel, an Ascend Hotel Collection Full time

**Summary**:
The Operations Manager is primarily responsible for all daily operations of the Hotel while supporting the General Manager in the day-to-day operation of all departments. Maintaining high standards of quality, guest and employee satisfaction.

**Duties and Responsibilities**
- Responsible for day-to-day operations of the housekeeping & front office departments which include but not limited to daily room assignments, room inspections.
- Ensure all Brand and Cleanliness standards are met in each guest room and maintained.
- Ensure bi-weekly payroll, Guest Supply inventory is completed, and supply order is placed
- Ensure monthly linen inventory is completed, and linen order is placed.
- Ensure all public areas (includes the exterior of the hotel) are cleaned and maintained on a daily basis.
- Coordinates guestroom and public area (including the exterior of the hotel) maintenance work with the maintenance person.
- Ensures Preventative Maintenance is conducted for all guest rooms and public areas.
- Address guest requests to ensure guests are satisfied with the hotel’s accommodations.
- Reviews and is aware of daily activities taking place in the hotel.
- Assists with group sales coordinating as directed by General Manager.
- Adheres to all safety and emergency procedures.
- Assists in maintaining and implementing all company policies & procedures.
- Fills in for any vacant shifts as needed and assigned by General Manager.
- Performs functions of the General Manager in his or her absence.
- Assists with other duties as well as responsibilities associated with Hotel Operations Manager including but not limited to the above as assigned by General Manager.

**Minimum Qualifications and Skills**
- Post-secondary degree/diploma or equivalent years of relevant work experience required.
- Supervisory experience within hospitality industry.
- Superior customer service skills
- Excellent organizational, communication and prioritization skills.
- Ability to deal with all levels of management, staff and guests in a professional manner.
- Must be a self-starter, able to work under pressure with the ability to meet deadlines.
- Working knowledge of Windows-based software including; MS Word, Excel, and Outlook.

**Physical Effort**
- Standing at a computer for long periods of time.
- Frequently walking.
- Performs computer work daily.

**Working Conditions**
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Frequently handling of queries and calls from guests, potential guests, and other departments.
- Must be available days, evenings, weekend and holidays as required by scheduling demands.
- May be required to travel.

**Type of Supervision Required**

Reports to the General Manager. Works under general instructions to prioritize and complete assigned tasks.

**Please Note**:This Job Description is neither definite nor restrictive and may be modified or added to in the future to meet changing needs.

Must be already be legally entitled to work in Canada to be considered for the position.

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$43,500.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

COVID-19 considerations:
COVID-19 Mitigation protocol - Policy

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