Custodian

**Who we are**:

- Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des _Valeurs_ (in Quebec) and Savers Australia._

The purpose of this position is to maintain the cleanliness and sanitation of the inside and outside of the building and ensuring that all spaces are prepared for customers. As needed, actively engage customers using the Five Elements of the Customer Experience.

**Essential Duties and Responsibilities**
- Building a Culture of Customer Service: Provides customers with friendly, helpful and efficient service in every interaction. **Friendly**: Smile, make eye contact and greet when customer comes close. **Helpful**: Obtain assistance if a customer indicates the need. **Efficient**: Keep shopper conversations short in order to return to tasks.
- Internal and External Store Cleanliness and Sanitation: Maintains cleanliness and sanitation of sales floor, cash register bays, break rooms, bathrooms, trash areas and store front. This will include but not be limited to sweeping, mopping, vacuuming, emptying trash, cleaning high touch areas, windows and mirrors and refilling paper products, soaps and cleaners.
- Workstation: Maintains cleanliness and organization of the workstation for safety and efficiency. Follows guidelines for cleaning and common spaces throughout the shift and at the end of the shift. Notify manager of inventory of cleaning supplies.
- Meeting Targets: Regularly completes duties and additional projects as assigned by manager. Meets with manager to review results, successes and opportunities.
- Loss Prevention: Follows loss prevention procedures, including but not limited to reporting internal or external theft to a manager.
- Safety: Follows standards in place to protect Team Members, shoppers, and donors to provide a safe environment to work and shop in. This includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines. Takes responsibility for reporting any hazard or injury to a manager. Wears personal protective equipment following the PPE guidelines for this position.
- Other: Other tasks as assigned by manager. This can include working in, and/or assisting another Team Member in, a different area of the store, or specific tasks such as general recovery, customer service, cleaning (including cleaning bathrooms), etc.

**Management Responsibilities**: None

**Mandatory Traits and Requirements**:

- Ability to read and write.
- Customer service skills requiring courtesy and good communication skills.
- Ability to concentrate and pay close attention to detail.
- Knowledge of use and maintenance of industrial cleaning equipment and appliances.
- Knowledge of use and safe disposal of chemical liquids and other hazardous components.
- The Custodian position must be 18 years or older (US only).

**Educational Skills**:Ability to perform basic math calculations (addition, subtraction, multiplication, division, averages and measurements) at the level normally required in high school.

**Physical Skills Required**:

- Lifting and carrying 50 lbs.
- Reaching overhead 30% of time
- Pushing and pulling 50% of time
- Standing 100% of time
- Bending and crouching 50% of time
- Repetitive use of hands 30% of time
- Grasping items with hands 50% of time

**Working Conditions**:

- Continuous exposure to dust.
- Exposure to temperature fluctuations periodically.
- Flexible with scheduling changes due to store needs and sales events.
- May require overtime from time to time due to store needs.
- Always wear appropriate personal protective equipment (PPE).

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8-hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: In person